ServiceNow - HR Service Delivery; HRSD Manager - Tech Consulting

Position: ServiceNow - HR Service Delivery (HRSD) Manager - Tech Consulting - Open Location
Service Now - HR Service Delivery (HRSD) Manager - Tech Consulting

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Location:

Anywhere in Country

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Key Responsibilities

As a Manager in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem‑solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment. This role is based in Anywhere in Country, with regular travel required to meet client needs.

• Lead workstream delivery and ensure effective management of processes and solutions.

• Track deliverable completion and project status, ensuring alignment with performance objectives.

• Actively participate in client working sessions, leading work streams from planning through execution and closure.

Skills and Attributes for Success

• Act as an engagement or workstream lead across all aspects of a Service Now HRSD project and solution delivery including design, configuration/development, testing and deployment phases.

• Ability to manage and mentor a multi‑disciplinary team of 5‑10+ resources including offshore resources (consultants, developers, and testers).

• Ability to build and foster client relationships and demonstrate the value of EY services.

• Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.

• Provide guidance and industry‑leading practice expertise for Service Now HRSD process implementations, including how specific business objectives can be met through process and technology transformation.

• Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.

• Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.

• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.

• Ability to support pre‑sales efforts including creating proposals and estimates.

• Ability to create high‑quality deliverables and project artifacts.

To Qualify for the Role, You Must Have

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.

• Typically, no less than 4‑6 years relevant Service Now HRSD project experience.

• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).

• Minimum of one of the following Service Now certifications:
- Service Now Certified Implementation Specialist – HR Service Delivery

• 5+ years of Big 4 or equivalent consulting experience.

• Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.

• Experience leading teams and supervising others.

• A driver’s license valid in the U.S.

• Ability to travel to meet client needs.

Ideally, You’ll Also Have

• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).

• Performance analytics and reporting experience – certifications are a plus.

• Employee Center and Workplace Service Delivery experience – certifications are a plus.

• Experience in Service Now’s AI solutions (Now Assist, Agentic, AI Control Tower).

What We Look For

We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients.

What We Offer You

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the…