ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consulting

Position: ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consulting - Open Location
Service Now - Enterprise Service Management Transformation – Senior Manager, Tech Consulting – Open Location

Location:

Anywhere in Country

Join us at EY to shape your future with confidence. At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making.

As a Service Now Consulting Senior Manager you will play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.

Your

Key Responsibilities

• Leading engagement delivery and managing client relationships on a daily basis.

• Accountable for program/project management, ensuring that all objectives are met.

• Developing resource plans and budgets for engagements, managing engagement economics effectively.

Skills and Attributes for Success

• Ability to drive and support sales activities alongside EY pursuit teams demonstrating how EY’s services can solve a clients business challenges – this can include but not limited to developing proposals, engagement estimates, and participating in sales presentations.

• Lead and develop strategies for Service Now enabled transformations, working with senior client executives on developing a business case, transformation roadmap, detailed plans and solution architectures.

• Act as an engagement manager across all aspects of Service Now ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, and Source to Pay) engagements and solution delivery, including but not limited to engagement management, design, configuration/development, testing and deployment phases.

• Ability to manage 2-3 engagements and mentor multi‑disciplinary teams of 10+ resources including offshore resources (consultants, developers, and testers).

• Ability to build and foster client relationships and demonstrate the value of EY services.

• Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.

• Provide guidance and industry‑leading practice expertise for Service Now service management implementations across business functions (non‑IT), including how specific business objectives can be met through process and technology transformation.

• Ability to analyze a company’s service management functional capabilities people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.

• Ability to lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.

• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.

• Ability to create high quality deliverables and project artifacts.

Qualifications

• Bachelor’s degree required (4‑year degree);
Master’s degree preferred.

• Typically, no less than 5‑7 years relevant experience in Service Now implementation experience.

• 5‑7 years of Big 4 or equivalent consulting experience preferably at the Senior Manager or Director level.

• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).

• Minimum of 2 of the following Service Now certifications:
- Service Now Certified Implementation Specialist – HR Service Delivery
- Service Now Certified Implementation Specialist – Customer Service Management
- Service Now Certified Implementation Specialist – Field Service Management

• Excellent consulting and interpersonal skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and…