Manager, Operations Analytics- Process Mining

Position Summary...

About the Team

The Advanced Analytics & Process Innovation team at Walmart Connect drives operational excellence across Operations and Client Services by combining process mining, AI-driven automation, and internal tools. We uncover inefficiencies, streamline workflows, and enable scalable, data-informed service delivery for Walmart's 100K+ advertisers.

About the Role

As a Process Mining Manager, you'll use data science and process intelligence to analyze, optimize, and transform critical operational processes. You'll partner with cross-functional teams across Operations, Client Services, and Product/Tech to identify improvement opportunities, design solutions, and measure their impact. This role blends analytical rigor, business insight, and change enablement - helping shape how Walmart Connect scales with efficiency and innovation.

What you'll do...

Responsibilities

* Execute and support the process mining roadmap across Operations and Client Services, from data ingestion to insight generation and action planning.

* Analyze large-scale operational event logs to identify inefficiencies, process deviations, and automation opportunities.

* Partner with Data Engineering, Product, and Ops Tech teams to operationalize insights through automation, workflow redesign, or internal tooling enhancements.

* Build and maintain interactive dashboards and KPIs to monitor process health, throughput, and business impact.

* Translate analytical insights into actionable business recommendations and present findings to senior stakeholders.

* Collaborate with Process Excellence and Automation teams to develop repeatable frameworks and templates for process discovery and improvement.

* Contribute to change management and enablement materials to support adoption of new tools or redesigned processes.

* Maintain documentation of process models, best practices, and lessons learned to drive continuous improvement.

* Stay current with emerging process mining technologies and trends in process intelligence, automation, and AI.

Minimum Qualifications

* Bachelor's degree in Business Analytics, Computer Science, Industrial Engineering, Operations Research, or a related field.

* 3-5 years of experience in process improvement, analytics, or operational excellence within a data-driven or technology environment.

* Experience using process mining platforms (Celonis, UiPath Process Mining, Apromore, etc.) to identify and quantify process optimization opportunities.

* Strong analytical and problem-solving skills, with proficiency in SQL and at least one data analysis tool (Python, R, Power BI, or Tableau).

* Demonstrated ability to work cross-functionally with business, analytics, and engineering teams.

* Excellent communication skills with the ability to translate complex analyses into clear business recommendations.

Preferred Qualifications

* Master's degree in Operations Research, Industrial Engineering, or Business Analytics.

* Experience in digital operations, ad tech, or enterprise-scale service organizations.

* Familiarity with automation technologies (RPA, workflow automation) and API-driven integration.

* Lean Six Sigma certification or equivalent experience applying continuous improvement methodologies.

* Experience working in agile environments with iterative delivery cycles.

* Knowledge of operational KPIs and metrics relevant to service delivery and client operations.

Key Competencies

* Analytical Rigor & Data-Driven Thinking - Applies quantitative analysis to uncover insights and measure impact.

* Process & Systems Orientation - Understands end-to-end processes and how data flows through operational systems.

* Cross-Functional Collaboration - Builds partnerships across business, analytics, and tech teams to drive results.

* Change Leadership - Supports communication and adoption of new tools and processes.

* Bias for Action - Thrives in ambiguity and balances analytical depth with timely execution.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see  Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Programs range from high school completion to…