LMS Support Specialist: Student & Instructor Helpdesk
Listed on 2026-10-19
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep
Wiley is seeking a ZyBooks Customer Support Representative to assist students and instructors with troubleshooting, account questions, and feature requests. Most support is via email, but you may join Zoom calls for VIP customers or others needing extra help.
You will document issues and work with teams to resolve them quickly and accurately. You will review internal processes, suggest improvements to workflows for customers, and help the team deliver smoother, faster support while maintaining a
The LMS Support Specialist:
Student & Instructor Helpdesk position in the Management & Operations, Sales, Other field is open for applications.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Hoboken, NJ, United States.
This opportunity is part of our work in Management & Operations, Sales, Other.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).