Client Host & After-Sales Service Advisor

At W. Kodak Jewelers, every detail of the client journey matters. From the first welcome to the final toast, we take pride in offering a luxury experience that feels both warm and unforgettable. We are seeking a poised and personable Client Experience Host who will support our After-Sales Service Team in this dual role.

• Always maintain a professional attitude and conduct business with integrity.
• Extend a genuine, polished welcome to every client who visits our showroom.
• Curate and serve refreshments, including mimosas and crafted cocktails during weekends and special events.
• Prepare and oversee the hospitality station to ensure a seamless guest experience.
• Assist the After‑Sales Service department with client communications and service follow‑up.
• Build, maintain and develop clientele through use of company CRM platform focusing on relationship building.
• Turn clients over to another member of the team as required to best serve the client’s needs.
• Supports the client experience within showroom hospitality guidelines.
• Take in and deliver client repairs when required.
• Respond to client inquiries in a timely and professional manner.
• Coordinate with internal teams to address and follow up on customer inquiries.
• Manage incoming calls and direct calls to the appropriate individual while providing exceptional hospitality.
• Contribute to the development and implementation of after‑sales service strategies.
• Performs all the duties and responsibilities as assigned.
• Comply with all Company guidelines, policies and procedures as outlined in all company communications.
• Participate in team meetings and training sessions.
• Process payment and complete sales transactions.

• Required to stand up for long periods of time.
• May be required to lift packages/boxes.
• Work in the store 42‑45 hours per week.
• Schedule flexibility and availability required to accommodate showroom hours, including evenings and weekends.

• High School Diploma

• 2‑3 years luxury retail sales experience

• Excellent storytelling ability
• Local to Hoboken or surrounding area
• Warm, gracious, and highly attentive to detail
• Ability to build client & personal relationships
• Excellent client service and multitasking skills
• Excellent interpersonal and communication skills (verbal & written)
• Strong organizational skills
• Ability to work in a team and leverage talents
• Time management while multitasking in a fast‑paced environment

Compensation:
Competitive Salary along with profit sharing, 401K, benefits & bonus.

• Associate

• Full-time

• Other

• Luxury Goods & Jewelry

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