Front Desk Associate

Join to apply for the Front Desk Associate role at Planet Fitness
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At Planet Fitness, our mission is to enhance people’s lives by providing a high‑quality fitness experience in a welcoming, judgment‑free environment. We are proud to be one of the largest and fastest‑growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and counting.

All of our Team Members share one thing in common: a passion for our brand and a desire to make our members feel welcome in our Judgement Free Zone®.

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Be a quick study with the ability to apply what you have learned during online and hands‑on training.

As a Front Desk Associate, you will provide a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience.

Daily responsibilities include:

• Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in.
• Help promote our Judgement Free Zone® by engaging with members on the club floor, offering assistance, and supporting their fitness journeys while upholding club policies.
• Resolve member concerns and, when needed, escalate to a Manager.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership functions such as sign‑ups, contact/billing information updates, cancellations, collection of unpaid balances, and membership transfers.
• Conduct prospective member calls and tours; assess their membership needs.
• Execute retail transactions accurately and drive sales goals.
• Maintain cleanliness and sanitation of all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area.
• Keep restrooms clean, sanitized, stocked, and clutter‑free according to the routine cleaning schedule.
• Conduct a comprehensive walk of all club areas; quickly address safety/policy issues and cleanliness concerns.
• Address maintenance and facility concerns promptly, including broken or missing equipment.

• Hourly pay range: $15.49 – $16.49 (may vary based on factors unrelated to protected class).
• Comprehensive benefit offering including medical, dental, and vision insurance; short‑term and long‑term disability; term life insurance; 401(k) retirement savings plan; flexible spending accounts; vacation, sick, and holiday pay; and a free Black Card Membership (certain benefits are for full‑time employees only).

• 6–12 months of experience in a customer‑service environment preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (training provided).
• Basic computer proficiency.

• Continual standing and movement throughout the club during shift.
• Continual communication in person or on the phone.
• Ability to lift up to 75 pounds.
• Exposure to toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Bending, twisting, and shifting positions as required.

• Medical, Dental, and Vision Insurance*
• Vacation/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Tuition Reimbursement
• Employee perks and discounts
• Engaging team‑building competitions and social events
• Full‑time employee benefits applicable as noted.

Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at‑risk behaviors to leadership, and conducting work in a safe manner.

• Entry level

• Full-time

• Other

• Wellness and Fitness Services