National Sales & Operations Manager

Job title:
National Sales & Operations Manager, US Boutiques

Location:
Hoboken, NJ

Type of contract:
Full-time

Reports to: VP of Sales

About the Role

The National Sales & Operations Manager is responsible for overseeing the day-to-day sales and operational performance of multiple boutique locations, ensuring excellence in people management, customer experience, operations, inventory and cash control, facilities management, and commercial performance. This role partners closely with Boutique Managers, Marketing, Finance, and other internal stakeholders to drive operational efficiency, support business growth, and deliver an exceptional client experience across all retail locations.

Key Responsibilities

Performance Management & Business Development

• Drive national boutique sales performance, ensuring achievement of sales targets, budgets and growth objectives.
• Identify and support opportunities to increase market share, strengthen local presence, and maximize each boutique's commercial potential.
• Identify and activate key commercial levers, including clienteling, appointment selling, product launches, special events, sampling initiatives, localized opportunities, etc.
• Conduct weekly operational and performance calls with Boutique Managers.
• Support Boutique Managers in building local networks and developing business opportunities within their markets.
• Analyze boutique performance metrics and implement action plans to improve results.

Coordination with Brand Marketing

• Serve as the primary liaison between Retail Operations and Marketing teams, supporting the execution of Marketing-led boutique initiatives and activations.
• Participate in bi-weekly Brand Marketing and business reviews, providing retail updates and coordinating operational follow-up in alignment with Marketing direction.
• Coordinate product samples and operational needs to support Marketing-led and approved product launches and initiatives.
• Support the operational execution of PR, marketing, and client events to drive brand visibility and commercial results.
• Ensure Marketing-approved visual merchandising guidelines and standards are consistently implemented across boutiques.

Retail Operations, Systems & Cash Management

• Oversee the day-to-day operational effectiveness of all boutiques, ensuring consistent execution of company policies, procedures and brand standards.
• Establish, implement and maintain standard operating procedures (SOPs) across the boutique network.
• Maintain and update retail operations procedures and guidebooks.
• Provide oversight and troubleshooting support for retail systems, including POS platforms, scanners, and related hardware.
• Coordinate resolution of SAP, internet, Wi‑Fi, and technology‑related issues.
• Manage relationships with external service providers and vendors.
• Ensure proper cash handling procedures and controls are followed. This includes daily monitoring of discrepancies and addressing as needed with Boutique Managers.
• Review and monitor daily opening and closing reports from boutiques.
• Support resolution of boutique maintenance issues, including lighting, security alarms, and facility‑related concerns.
• Ensure adherence to workplace safety, security, loss prevention and compliance requirements.

New Boutique Openings

• Lead operational planning and execution for new boutique openings.
• Coordinate opening stock allocations and order processing.
• Manage project timelines, milestones, and cross‑functional deliverables.
• Serve as the primary point of contact for tracking deadlines, progress updates, and operational readiness.

Inventory Management & Logistics

• Oversee inventory movement and stock management across all boutique locations.
• Coordinate ad hoc shipments
• Manage monthly sellable inventory orders and more frequent replenishment…