Campus Police Dispatcher

## Campus Police Dispatcher Apply:
Hoboken, NJ - Main Campus:
Full time:
Posted Today:
RQ30909
** Job Description**    ##
** Position Summary
** The Campus Police Dispatcher is a critical first point of contact for emergency and non-emergency requests. The position assesses, prioritizes, documents, and communicates information; dispatches resources; maintains situational awareness; and supports the safety of the campus community and responders. The employee exercises sound judgment, follows policy and protocols, protects confidential information, and performs effectively in a continuously operating public safety communications environment.  

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** Essential Duties and Responsibilities
*** Receive and process emergency and non-emergency calls, alarms, radio traffic, text contacts, and other authorized communications; quickly verify location, nature, priority, hazards, involved persons, and response needs.
* Dispatch campus police and coordinate fire, emergency medical, municipal police, emergency-management, University, facilities, residential, event, and other partner resources.
* Maintain officer status, location, welfare, assignments, and required safety checks; immediately escalate emergency traffic and responder-safety concerns.
* Operate department radio, telephone, records, alarm-monitoring, emergency-notification, access-control, camera, and related systems; monitor elevator, intrusion, fire, access, camera, and Rave Guardian or successor alerts.
* Create accurate, complete, timely, and legally defensible incident and activity records using approved classifications, timestamps, dispositions, and narratives.
* Initiate authorized mass notifications through Rave Guardian as directed and maintain situational awareness during routine operations, special events, critical incidents, severe weather, evacuations, shelter-in-place actions, and continuity events.
* Provide calm, clear, courteous service to students, employees, visitors, vendors, and callers with differing needs; use approved de-escalation and crisis-communication techniques until responders arrive or the call is transferred.
* Protect criminal justice, personal, student, medical, security-sensitive, password, and system-access information in accordance with law and policy.
* Promptly report suspicious system activity, outages, cybersecurity concerns, equipment failures, and other conditions affecting operations.
* Follow the chain of command, directives, post orders, mutual-aid procedures, emergency plans, and supervisory instructions.
* Support shift briefings, quality assurance, drills, training, accreditation, records retention, and after-action improvement; maintain a secure, ready workspace, equipment, references, and shift documentation.
* Perform assigned front-desk, temporary parking authorization, facilities-notification, and other duties consistent with departmental needs.  ##
** Minimum Qualifications
*** High school diploma or equivalent; relevant postsecondary education or public safety, security, communications, customer service, or emergency-management experience preferred.
* Minimum of one year of experience in public safety dispatching, emergency communications, security communications, call-center operations, or a closely related field. Prior police, fire, EMS, or 9-1-1 dispatch experience is preferred.
* Clear, professional oral and written English communication; additional language capability desirable.
* Ability to type and enter data accurately, read maps and building information, operate multiple applications, and manage simultaneous tasks.
* Ability to obtain and maintain required certifications, authorizations, background clearances, and system-access credentials, including applicable criminal justice…