Assistant Property Manager

Residential Management Group (RMG) , amarket - leading

Property Management Company, is looking fora Assistant Property Manager to support the delivery of an excellent property management service across a residential portfolio. In this varied role,you'llprovide key administrative and coordination support to our wider regional teams, helping to ensure our customers receive a consistently high standard of service. Where will I be working? Yoo will be based at our head office in Hoddesdon (EN11 0DR
) More about your role Yourday - to - daywill be busy and varied, and will include:
Client care and liaison , ensuring calls and emails are handled professionally and efficiently, and queries are resolved wherever possible. Supporting coordination between accounts and property services teams to help deliver service commitments. Working in line with industry standards and expectations, including the RICS Code of Conduct , TPI guidance. Assisting with record keeping , ensuring accuracy and maintenance of client and company records.

Supporting Health & Safety administration: reviewing and actioning hazard reports, completing hazard actions, and escalating concerns where needed. Helping with core operational tasks such as sitetake - ons (preparing transition checklists), key issuance , urgent purchase orders , regional reporting, and otherad - hoc projects as agreed. Promoting a strong service culture by working to agreed SLAs , sending holding responses when needed, andidentifyingopportunities to improve customer service.

Whatwe'relooking for We'relooking for someone who is proactive,organised and confident communicating with a range of stakeholders.

You'lltake pride in delivering ahigh - quality service and supporting afast - paced regional team. Essential skills and experience: A Full Ukdriverslicense and access to own vehicle Strong administrative or coordination experience, with excellent attention to detail andaccuraterecord keeping. Confident written and verbal communication skills, with a professional and customer - focused approach. Ability to manage competing priorities, respond within SLAs and use initiative to improve working practices.

Comfortable handling calls, emails,correspondence and case updates in a busy environment. Desirable:
Exposure to property management or familiarity with TPI standards. Experience supporting Health & Safety administration or hazard reporting processes. What does RMG have offer you? You'llnot only be joining a thriving market leader whereyou'llbenefitfrom working alongside the best in the industry,you'llalso receive a superb package of company benefits including: 27 days holiday plus all Bank Holidays Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care,physiotherapy and GP Charges plus more!

(all to agenerous fixed amount), plus 24/7 access to remote GP Services Sponsorship for study and professional qualifications (up to 4 study days) Pension scheme (matched up to 7%) and Life assurance (4 x annual salary) As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!

What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role.

If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience,…