Service Desk Analyst
Job in
Hoddesdon, Hertfordshire, EN11, England, UK
Listed on 2026-07-24
Listing for:
FPSG Connect
Full Time
position Listed on 2026-07-24
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, IT Business Analyst
Job Description & How to Apply Below
Overview
2nd line Support / Level 2 Service Desk Analyst / SDA / On-site
Responsibilities- Own and resolve L1 & L2 tickets with speed and precision.
- Troubleshoot and fix break-fix issues to keep systems running smoothly.
- Handle ad-hoc IT requests and contribute to small projects that make a difference.
- Work closely with the IT Service Desk Team Lead and collaborate with a supportive team.
- Follow ITIL best practices and maintain accurate ticket documentation.
- ITIL knowledge and a solid understanding of service management.
- Proven ticket handling experience in a busy service desk environment.
- Strong troubleshooting skills and the ability to work independently.
- Great communication and a positive, proactive attitude.
FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.
We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process.
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