L2 Service Desk Analyst - ITIL Support & Troubleshooting
Job in
Hoddesdon, Hertfordshire, EN11, England, UK
Listed on 2026-07-24
Listing for:
FPSG Connect
Full Time
position Listed on 2026-07-24
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, IT Business Analyst
Job Description & How to Apply Below
FPSG Connect is seeking a 2nd line Support / Level 2 Service Desk Analyst to join on-site in Hoddesdon, United Kingdom. You will resolve L1 & L2 tickets swiftly, diagnose break-fix issues, and provide reliable IT support to end users.
Working with the IT Service Desk Team Lead, you will apply ITIL practices and maintain accurate ticket records. A proactive attitude and clear communication are essential for success in this role.
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