Global IT Support Technician – in Biotech IT
Job in
Hoddesdon, Hertfordshire, EN11, England, UK
Listed on 2026-07-27
Listing for:
Pharmaron
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Pharmaron in Hoddesdon is seeking an IT Support Technician to provide advanced technical support and incident management, acting as a bridge between Level 1 and escalation teams. This role includes ticket ownership, proactive maintenance, documentation, and mentoring of junior team members.
You will log and classify tickets in the ITSM system, collaborate with central Service Desk and remote teams, assist with Office 365 deployments and infrastructure upgrades, and travel to other Pharmaron
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