Receptionist- On-call

Join to apply for the Receptionist
- On-call role at Resthaven (Holland, Michigan).

(Pay range: $15.00/hr - $18.00/hr)

On-call, 2nd shift availability: 2pm to 10pm.

Resthaven offers you a place where you can belong, with peers who care as much as you do. Learn on the job. Work in a state‑of‑the‑art facility. Have a purpose and make an impact in people’s lives. Build a career and gain stability. No matter your role, you’ll be appreciated and welcomed here.

• Receive, screen, route and direct telephone calls and in‑person inquiries to all departments in a pleasant and professional manner.
• Greet and assist residents with daily needs.
• Sort inter‑office and external mail.
• Assist in coordinating the emergency response system.
• Ensure the safety and cleanliness of assigned areas: vacuuming, dusting, mopping, sweeping, maintaining restrooms, lobby, entryways, dining room, public spaces, and exterior spaces/sidewalks.
• Display excellent customer service skills with a positive and cheerful demeanor with staff, residents, customers and vendors at all times.
• Assist in the set‑up, take‑down, clean‑up and coordination of activities and events as needed.
• Make referrals to the Administrator regarding resident concerns and behavior issues.
• Develop and maintain professional and appropriate relationships and rapport with all residents, their families, and employees.
• Gather and input data for facility communication system.
• Scan and upload documents into resident clinical chart.
• Act as a first responder to emergency call system and fire alarm.
• Assume all other position‑related responsibilities as assigned.

Provide professional coverage of the front desk and telephone system. Assist residents or visitors when needed and deliver exceptional, person‑centered customer service in all aspects of job execution and performance.

• Receive, screen, route and direct telephone calls and in‑person inquiries to all departments in a pleasant and professional manner.
• Greet and assist residents with daily needs.
• Sort inter‑office and external mail.
• Assist in coordinating the emergency response system.
• Ensure the safety and cleanliness of assigned areas: vacuuming, dusting, mopping, sweeping, maintaining restrooms, lobby, entryways, dining room, public spaces, and exterior spaces/sidewalks.
• Display excellent customer service skills with a positive and cheerful demeanor with staff, residents, customers and vendors at all times.
• Assist in the set‑up, take‑down, clean‑up and coordination of activities and events as needed.
• Make referrals to the Administrator regarding resident concerns and behavior issues.
• Develop and maintain professional and appropriate relationships and rapport with all residents, their families, and employees.
• Gather and input data for facility communication system.
• Scan and upload documents into resident clinical chart.
• Act as a first responder to emergency call system and fire alarm.
• Assume all other position‑related responsibilities as assigned.

• Ability to complete multiple tasks with interruptions.
• Professional phone skills and appearance.
• Effective decision‑making skills.
• Ability to effectively coordinate emergency and evacuation situations when necessary.
• Ability to speak clearly and distinctly when making announcements.
• Effective verbal and written communication skills.
• Ability to operate standard office equipment including fax, calculator, telephone, copier, audio‑visual equipment, etc.
• Computer literate and familiar with Word, Excel, Email, Video Messenger, etc.
• Communicates effectively and tactfully, while recognizing age, cultural orientation, needs, abilities, and physical condition.
• Ability to display a sense of caring, concern, compassion and dignity for residents.
• Ability to establish and maintain effective and professional working relationships with residents, families, visitors, and employees.
• Well organized and attentive to detail.

• High school graduate or successful completion of GED strongly preferred.
• Previous receptionist experience or training desired, preferably working with the elderly.
• Engages in learning and…