Parts and Service Coordinator

Description:

The Parts & Service Coordinator provides customer-focused administrative and logistical support for Russells Technical Products’ Parts, Field Service, and Technical Education activities. This position works closely with customers, Field Engineers, Engineering, Procurement, and other internal teams to ensure parts requests and service needs are handled accurately, efficiently, and on time.

The position reviews and coordinates parts requests, prepares quotes and orders, tracks availability and shipments, and communicates updates to customers. The position also assists with scheduling Field Service visits, coordinating service requirements, and ensuring Field Engineers have the information, parts, and resources needed to complete their work.

In addition, this position supports the planning and coordination of Russells Technical Education Programs, including customer communication, registration, scheduling, training materials, facilities, meals, equipment, and event logistics.

ESSENTIAL FUNCTIONS

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Parts

• Reviews and interprets part requests submitted by field service engineers and customers, including technical descriptions, photos, drawings, and service reports.
• Communicate with customers, technicians, and internal departments to clarify requirements and ensure order accuracy.
• Coordinate with Engineering to identify and source correct replacement parts using technical manuals, schematics, and internal databases.
• Communicate with customers the timing of parts availability, lead times, backorders, and shipment status to support customer expectations.
• Generate quotes, process orders, and coordinate shipments of parts in a timely manner.
• Maintain accurate records of parts orders, back orders, transaction history, and customer communications.
• Work closely with engineering and procurement to track availability and manage lead times for work orders.
• Collaborate with Engineering, Procurement, and Service teams to support equipment upgrades, replacements, and continuous improvement initiatives.
• Support warranty-related parts tracking and documentation when applicable.

Service

• Assist with the coordination and scheduling of service visits
  , including working with customers to identify scheduling requirements, confirm service dates, and coordinate Field Engineer availability.
• Support Field Engineer scheduling and logistics
  , including communicating service details, coordinating customer requirements, and helping ensure Field Engineers have the necessary information, parts, and resources prior to a service visits.
• Assist with customer correspondence related to service scheduling
  , including confirming dates, communicating schedule updates, and following up on outstanding information or access requirements needed to complete service work.

Russells Technical Educational Program

• Support the coordination and administration of Russells Technical Education Programs including customer correspondence, registration and attendance coordination, scheduling, event planning, and logistical arrangements.
• Assist with Technical Education Program event preparation and execution
  , including coordinating training materials, facilities, meals, equipment, customer communications, and other requirements necessary to support a successful training event.
• Provide general administrative and logistical support for service-related activities and technical training programs as needed.
• Ensure compliance with company procedures, quality standards, and safety requirements.
• Other administration tasks as…