Campus Print and Mail Services - Assistant

Campus Print and Mail Services - Assistant

Hourly Part Time (.1-.74 FTE)

Print and Mail Services

The Campus Print and Mail Assistant assists in the day to dayfunction of Campus Print and Mail Services. The Campus Print andMail Assistant will be committed to providing extraordinary,efficient and cost effective printing and mailing services thathelp to contribute to the success of the Hope College Community.

This position is hourly part time, 0.49 FTE .

• Triage and process print and copy orders using Print Shop Prosoftware.
• Receive and sort incoming mail, packages and deliveries.
• Process outgoing mail and packages.
• Provide support to students, staff and faculty with the printing and mailing needs via face to face interaction, phone calls and email.
• Demonstrated Outcomes:
  • Tasks are processed knowledgeably, accurately and withpunctuality.

• Work respectfully and seamlessly with the other Campus Printand Mail employees.
  • Communicate well within the team, informing of statuses and problems as they arise.
  • Train and mentor student employees.
    • Work alongside student employees as they learn all the tasksneeded to help provide success to the department.
    • Help create an environment to help student employees succeed and develop their workplace skills and competencies.
    • Provide evaluation and criticism fairly, objectively, and respectfully.
  • Be aware of the workload of the people around you. Seek to helpwhenever possible.
• Interact in a professional and courteous manner with our customers.
• Interact in a professional and courteous manner with outsidecarriers and vendors.
• Keep all shared work areas organized and tidy.
• Demonstrated Outcomes:
  • Recognized as a helper and problem solver.
  • Recognized as a team player.
  • Considered kind.

• Continual learning and understanding of all technology,equipment and outside services that involves print and mail:
  • As orders and requests come in, strive to be able to accomplishthe needed tasks for customers.
  • Understand the capabilities and limitations of equipment and processes.
    • Anticipate customer needs.
    • Proactively modify job requests, in partnership with the customer, if they are not in the scope of capability.
  • Troubleshoot equipment and remedy issues.
    • Notice when colors are not accurate.
    • Notice if mail items are not processed correctly.
    • Accurately read and record letters and numbers to preventerrors.
• Demonstrated Outcomes:
  • Takes a proactive approach to solving internal and external issues that meet the needs of the team and customers.
  • Uses attention to detail to diagnose and adjust quality ortimeliness of output.

• Attention to Detail:
  Does not let important details slipthrough the cracks or derail a project.
• Calm under pressure:
  Maintains stable performance when underheavy pressure or stress.
• Communication:
  Speaks and writes clearly and articulatelywithout being overly verbose or talkative. Maintains this standard in all forms of communication, both written and verbal.
• Confidentiality as needed.
• Customer Service:
  Proven skills that entice a customer toreturn.
• Efficiency:
  Able to produce significant output with minimalwasted effort.
• Flexibility/Adaptability:
  Adjusts quickly to changing priorities and conditions. Copes effectively with complexity andchange. Ability to accept a flexible schedule that may not be consistent on a weekly basis, could include some Saturday mornings,and will change at semester transitions.
• Inquisitive:
  Dare to ask questions in circumstances that youare unsure of and until you understand.
• Openness to criticism and ideas:
  Often solicits feedback andreacts calmly to criticism or negative feedback and seeks to learnand build on this information.
• Organization…