Customer Service Representative

Join to apply for the Customer Service Representative role at Fogg Filler.

Build Your Career as a Customer Service Representative in a Growing Company

At Pro Mach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you desire. You can be creative, strategic, persuasive, influential, meticulous, and a customer service authority.

You’ll be challenged and rewarded. Make friends and have fun. Improve our customers’ packaging performance and efficiency every day. Help build the future of packaging automation. We’re proud of that and hope you will be too.

Do we have your attention? Keep reading.

The Customer Service Representative handles all Service Agreements to improve customer efficiencies, provides training on proper PM procedures to prevent machine downtime, and focuses on selling aftermarket parts and the value of Fogg Service, including new equipment sales. Handles regular service calls between service agreement visits.

• Responsibility to stay customer-focused, providing complete and total customer satisfaction.
• Stay in communication with the Service Group to get reports done, parts or information for the customer, and coordinate next steps.
• Debrief with Customer Service Manager or Service/Project Manager after service trips, discussing sales activities, new sales opportunities, and market trends.
• Coordinate with the parts department to provide extended parts lists and emphasize the importance of having long lead-time items in stock to reduce downtime.
• Work with Engineering to design specialty items necessary to complete orders, which may involve systems or parts to interconnect Fogg equipment with existing customer setups.
• Preferably be able to work on mechanical, electrical, and programming issues.

Who we’re looking for?

• Ability to handle mechanical multi-task problems.
• High School diploma and 5 years manufacturing experience, including welding, parts fabrication, machinery installation, basic electrical skills, light programming, and conveyor work.
• Knowledge of drafting, application to specifications, and components.
• Understanding of plumbing and electrical components.
• Travel required up to 25% of the work year.
• Able to lift up to 50 pounds.
• Excellent verbal and written communication skills.
• PC/Computer skills, including word processing and spreadsheets.
• Knowledge of CAD preferred (Solid Works).

What’s in it for you?

We offer an open, communicative environment that fosters initiative and career growth. Our benefits include competitive salary, comprehensive medical/dental, life insurance, paid time off, and a retirement plan with company match. Benefits are available from day one.

Pro Mach has been named to the Inc. 5000 list of fastest-growing private companies in the U.S. multiple times. We introduce innovative products, expand globally, and acquire new capabilities. Join a growing company that combines the resources of a large organization with the personal touch of a smaller firm.

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Pro Mach is an Equal Opportunity Employer. We use E-Verify for employment eligibility and are a drug-free workplace. Reasonable accommodations are provided for individuals with disabilities upon request.

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