Director of Finance and Operations

The company is an established, Holland, MI-based, single-family office serving a multi-generational family. The family office encompasses complex entity structures, investment assets and tax strategies. The organization supports family, as well as philanthropic, legacy for future generations. This leader will be an advocate of the family in all matters and a representative of the family with all internal and external constituencies.

The Director of Finance and Operations is a senior leadership role that sits at the intersection of finance, tax, investments, technology, and operations – ensuring information flows accurately, risk are managed proactively, and the office operates with institutional rigor while maintaining a high-touch, service-oriented culture. In addition to developing, managing, and mentoring staff, this role serves as the senior relationship manager for the family, along with family branches, developing trusted relationships with family members and coordinating the delivery of comprehensive family office services.

Reporting directly to the CEO of the family board, this is a supervisory position overseeing an Investment Officer and a Senior Accountant.

• Serve as a strategic leader of tax planning, estate and gift strategies, budgeting, and cash flow management for individuals, trusts and entities, in collaboration with external advisors
• Coordinate income tax compliance for individuals, trusts, partnerships, and related entities in partnership with internal team members and external tax advisors/preparers
• Manage timelines, information flow, and review processes for returns, estimates, extensions, and payments
• Translate complex tax concepts into clear, actionable implications for internal stakeholders

• Oversee investment transactions and operations across public and private assets and life insurance
• Partner with the Investment Officer to maintain and enhance investment policies and consolidated investment reporting
• Ensure timely, accurate, and decision-useful performance, allocation, liquidity, and cash flow reporting
• Execute capital calls, distributions, and ensure reconciliation with custodians, managers, administrators
• Support investment and liquidity planning with scenario analysis and forward-looking insights

• Own the office technology ecosystem across accounting, investment reporting, document management, and AI tools
• Evaluate and optimize systems to improve data integrity, efficiency, and transparency
• Ensure reliable data architecture, reporting automation, and strong controls
• Serve as a key liaison with software vendors and technology consultants

• Serve as the senior relationship manager for family branches, building trusted, long-term relationships across generations
• Develop a deep understanding of each family member’s goals, priorities, circumstances, and service needs
• Proactively coordinate and oversee the delivery of family office services by fostering an environment of respect, transparency, integrity, and teamwork
• Assist with development of next generation in areas of financial literacy/planning, investment acumen, philanthropic investment

• Oversee financial, operational, and information-security controls to mitigate risk and ensure best practices
• Coordinate insurance, risk assessments, and compliance activities across entities in partnership with staff

• Lead and execute cross-functional operational projects, including process improvements, system implementations, and workflow redesign
• Leverage technology to proactively optimize the family office functions

• Systems-oriented and detail-driven while retaining a big-picture perspective
• Curious learner who is pragmatic and solutions-focused
• Clear communicator who can translate information into practical insights
• In-person, hands-on, self-starting leader who takes ownership and follows through
• Confident - yet humble, service-minded professional who values partnership, trust, and long-term stewardship
• Trusted partner and advisor who builds credibility through responsiveness, reliability, sound judgment, and common sense
• Naturally relationship-oriented and genuinely enjoys serving and supporting families over the long term
• Exceptional listener who seeks to understand priorities before…