Senior IT Quality Assurance; QA Manager

Join the Future of Workspace Innovation at Haworth

Are you ready to shape the future of how people work, live, and thrive? At Haworth, we’re not just creating furniture - we’re revolutionizing the way the world interacts with spaces. As a global pioneer in workspace design since 1948, we’ve been pushing boundaries and redefining possibilities for over seven decades.

We’re looking for visionaries like you to help write the next chapter of our story.

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We are currently looking for a IT Senior QA Manager to join our team in Holland, MI. This is a fully on-site position.

As a Senior IT QA Manager, the QA Manager will be instrumental in ensuring the delivery of exceptional products and services to our customers. This role demands a passion for quality, a deep understanding of solution delivery life cycles, and experience in establishing robust QA processes for software, data, and AI models, all within a Dev Ops environment. The Solutions Manager will lead and inspire multiple IT teams, fostering a culture of innovation and excellence while developing comprehensive departmental strategies and optimizing resource allocation.

They will deliver transformative products and services that consistently exceed customer expectations, establishing and championing industry-leading QA frameworks to ensure exceptional quality and continuous improvement.

• Define and implement the overall QA strategy, encompassing software, data, and AI, aligning with company goals and industry best practices.
• Champion a culture of quality across the organization, fostering collaboration and a proactive approach to quality assurance within a Dev Ops framework.
• Develop and implement comprehensive test strategies for software applications, covering functional, regression, performance, security, and usability testing, integrated within our CI/CD pipelines.
• Introduce and manage appropriate testing tools and automation frameworks to enhance efficiency and coverage, ensuring seamless integration with our Dev Ops processes.
• Establish and enforce data quality standards across all data sources, pipelines, and storage systems, incorporating data quality checks into our Dev Ops pipelines.
• Design and implement data quality checks, validation processes, and data governance procedures, ensuring alignment with our Dev Ops practices.
• Monitor data quality metrics, identify anomalies, and lead root cause analysis and resolution efforts, collaborating closely with Dev Ops teams to address any infrastructure-related issues.
• Define and implement testing strategies for AI models, encompassing accuracy, bias detection, explainability, fairness, and robustness, integrating these tests into our model deployment pipelines.
• Establish metrics and benchmarks for evaluating AI model performance and ensure compliance with ethical AI principles, working closely with data science and Dev Ops teams to ensure responsible AI development and deployment.
• Build, manage, and mentor a high-performing team of QA professionals, providing guidance, training, and development opportunities, fostering a Dev Ops mindset within the team.
• Collaborate closely with product management, software development, data science, and operations teams to ensure seamless integration of quality throughout the product lifecycle, promoting a culture of shared responsibility for quality within the Dev Ops framework.
• Stay abreast of emerging technologies, industry trends, and best practices in software quality, data quality, and AI model testing, particularly in the context of Dev Ops and continuous delivery.
• Drive continuous improvement initiatives to enhance QA processes, methodologies, and tools, leveraging automation and Dev Ops principles to optimize efficiency and effectiveness.
• Must be able to perform all essential job functions with/without accommodation.
• Uses office automation, communication, software, and tools used in Haworth office environment.
• Performs other duties within scope as assigned.

• Bachelor’s Degree in Computer Science, Engineering, Management Information Systems (MIS) or equivalent in relevant field of study
• Education…