CE IT Technician

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• Everyone is focused on serving the customer and we do that by collaborating and supporting each other
• Associates look forward to coming to work each day
• Every associate matters and makes a difference

It is truly a culture like no other — We hope you will join our team! Find out more about our company and culture here .

Aligned with the TRIMEDX Vision, Mission and Values, the primary role of a Clinical Engineering - IT Technician is to support the operations of the Clinical Engineering Department with regards to production medical equipment IT systems and various Connectable & Connected Device Inventory (CDI) projects. These operations entail responding to and supporting with technical expertise client-driven integration projects, medical device network configurations, connected device inventory management, service and repair requests, identifying fault conditions and remediating if capable, or contacting and teaming with the Client Information Technology Department resources to resolve issues.

This individual will utilize downtime plans, logistics, and training to support the operational data workflows of the integrated medical devices and the production environment. The CE-IT Technician will ensure clinical equipment systems are fully inventoried, interfaced and/or integrated with various information systems in a consistent dependable manner, as determined by the Client’s Information Technology Department, in accordance with conventional networking and security practices, the Medical Equipment Management Plan and the TRIMEDX Clinical Engineering Program policies and procedures.

Medical Device Integration Service and Support (40%)

• Works with clinical leadership, nursing staff, client IT, integration experts, and vendors on design, development, testing, implementation, and support of medical device integration with hospital electronic medical records.
• Troubleshoots and resolves issues with medical device integration points and facilitates the resending and/or correction of data and reports in hospital EMR.
• Works with vendors, client IT, and networking groups on design of and improvements to the networking environment for Clinical Engineering-supported systems and servers, including knowledge and deployment of VLANs and application of firewall rules.
• Works with vendors, client IT, and hospital leadership on mitigation of issues stemming from end-of-life and end-of-support of systems, software levels, and operating systems.
• Provides full life‑cycle support on all integrated Medical Equipment within the hospital system.
• Installs and/or manages the OEM/vendor to install approved OEM patches in covered devices.
• Supports, monitors and manages the Connected Device Inventory.
• Provides professional expertise, guidance and assistance related to networked and/or integrated medical devices or systems in the area of Clinical Engineering-IT (CE CYBER) Systems and CDI, including mentoring, technical assistance, and/or coordinated technical training and mentoring to Clinical Engineering associates as needed.
• Promotes maintenance and repairs on production medical device systems across the Client’s healthcare enterprise.
• Monitors, services and supports clinical equipment utilizing networking technologies, Unix or Windows-based controllers.
• Troubleshoots medical equipment and/or MDI hardware and software to ensure data connections.
• Sets‑up and configures CDI interface hardware for use in the production CDI environment. Verifies proper data flow conditions on the CDI network. Responds to CDI trouble calls pertaining to data flow issues from customers.
• Provides remote support for network issues and escalates issues appropriately to CE, HIT and/or vendors.
• Records activities related to maintenance, support and project activities in the Clinical Asset Maintenance and Management System (RSQ).
• Works with vendors on hardware and software patch implementation for medical equipment per TRIMEDX operating…