IT Support Manager

Tommy’s is looking for an IT Support Manager who leads with hospitality. You’ll guide our team of IT Support Technicians, own the Helpdesk queue and keep our team members, devices and systems running smoothly as our brand grows nationwide.

• Base pay and eligibility for annual profit-sharing bonus
• Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance
• Dependent Care FSA with on-site Daycare options
• 401k match and complimentary financial planning services
• Paid time off and paid holidays
• Opportunity for continued education and tuition assistance
• Valuable learning and development program
• Significant ability to grow internally for motivated and strong performing team members
• Fun, energetic, family-oriented work culture with an emphasis on team member morale
• Growing nationwide brand / presence

• Lead the team of IT Support Technicians by providing guidance, support and escalation assistance
• Establish a friendly and hospitable support environment with clear communication and a positive attitude.
• Own the Helpdesk queue
• Manage the user lifecycle with Microsoft Entra  software licensing, onboarding, offboarding, account issues and access
• Manage company devices in Microsoft Intune
• Maintain an up-to-date software license and hardware inventory
• Work with and support the security team
• Manage and analyze platform/system (user/security/business software) utilization and procedures and consult internal stakeholders on best functionality to meet business

• Bachelor’s degree or equivalent experience in information systems, networking, computer science, or related field
• 2+ Years of Managing IT platforms and services.
• Net Suite, Oracle, Salesforce, Oodo, Shopify, Word Press, Hub Spot, SAP, Zendesk, Microsoft 365, Purview, Power Automate, Azure, Jot Form, Zapier, Celigo, Boomi, Google Workspace, Slack, Box, Dropbox, Quick Books Admin, Joomla, Monday, Asana, Service Now, Trello
• Hospitality and service minded
• Communication – Listening, documentation.
• Strong Proficiency in troubleshooting and customer service.
• Experience leading a team, working with other peers in leadership
• Strong level of professionalism and customer service skills.
• Strong written and verbal communication skills.
• Ability to multi-task and prioritize work effectively with multiple teams.
• Process-oriented and strong collaborator with ability to communicate and manage well at all levels of the organization and across various departments
• Strong organizational and time management skills; ability to multitask and prioritize workload
• Highly adaptable with strong problem-solving and critical thinking skills; ability to exercise good judgment and make sound data-backed decisions
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Views customer care as high priority; exhibits a positive can-do attitude
• Displays a strong initiative and drive to identify gaps and fill them

This job operates in a professional office environment. Office hours are Monday through Friday from 8:00am - 5:00pm. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and operates primarily indoors with limited to no travel expectation.

To successfully perform the essential functions of this job, team member must be able to:

• Work and commute in all weather conditions
• Able to effectively communicate, listen, detect, converse with, discern, convey, express oneself and exchange information
• Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers
• Work in a fast-paced environment where they will…