Document Processor

We are currently looking for a full-time Document Processor to join our growing insurance office, and we are hoping it is you. Koop & Burr is a third-generation family-owned independent insurance agency that strives to offer a small agency culture while still providing the same products and services as larger agencies. Our culture focuses on teamwork and providing a worker-friendly, flexible environment that fosters growth and individual success.

If you are detail oriented, quickly build rapport with clients, are motivated, and are invested in your own growth and success, this is the perfect position for you.

The insurance industry is always growing; come grow with us.

• Process carrier downloaded documents and review communication log for accuracy.
• Review policies to ensure accuracy and request corrections as necessary.
• Process/follow up on new business, endorsements and renewals.
• Review, update and issue certificates, EOI's and auto 's.
• Create new business and renewal letters and send policies out to customers.
• Keep detailed and accurate records of all documents, emails, underwriting requests, etc..
• Answer phones.
• Process incoming mail.
• Generate customer invoices and process payments.
• Process customer claim requests (no claim follow-up).
• Develop strong relationships with clients to maintain client retention.

• An Active MI Property & Casualty License is preferred or ability to obtain license within 60 days of hire.
• 2+ years of insurance experience is preferred.
• Ability to learn commercial insurance and application of coverages.
• An organized, team player with excellent written and verbal communication skills.
• Attention to details with the ability to prioritize and think critically.
• Basic computer software knowledge, experience with Applied Epic software system is a plus.

Salary based upon Experience and Schedule

Flexible Hours/Flexible Schedule

401k Plan, Health, Vision and Dental Insurance