Vice President of Operations

We are proud to be the only company covering the spectrum of residential storage and organization needs, from high-end, dealer-supplied custom solutions to do-it-yourself storage systems available online and in retail stores. Our organization systems are marketed under the Inspired Closets, ORG Home, Gorgeous Garage, Pro Closets, Easy Closets, Easy Garage, Easy Track, and Garage Essentials brand names.

The Stow Company is currently seeking qualified candidates for a Vice President of Operations located in Holland, MI. We are the country’s premier source for custom closets and organizational solutions; designed, custom-cut, and shipped directly to our clients.

The Vice President of Operations is responsible for leading all manufacturing, fulfillment, engineering, maintenance, quality, safety, and related operational activities at the Holland facility.

This position provides strategic and operational leadership for approximately 220 team members and is accountable for delivering exceptional results across safety, quality, delivery, cost, productivity, and employee development.

The VP of Operations will establish an operating strategy for the facility while maintaining a strong presence in day-to-day operations. The role will create a disciplined, performance-oriented culture focused on continuous improvement, executional excellence, accountability, and developing a highly capable operations organization.

The VP of Operations reports directly to the COO.

• Provide overall leadership and direction for manufacturing and fulfillment operations at the Holland facility.
• Establish and execute operating plans that support company objectives and customer requirements.
• Review daily, weekly, and monthly operating metrics and drive corrective actions where performance falls short of expectations.
• Ensure achievement of cost, quality, delivery, productivity, and service objectives.
• Maintain a hands-on understanding of operational performance, constraints, risks, and improvement opportunities.
• Present operating performance, priorities, risks, and improvement plans to executive leadership.

• Champion a culture in which employee safety and product quality are fundamental operating priorities.
• Ensure compliance with applicable local, state, and federal safety and environmental requirements.
• Drive continuous improvement in workplace safety and injury prevention.
• Ensure quality procedures, production standards, and operating disciplines are consistently followed.
• Monitor key indicators including production yield, scrap, process interruptions, holds, and customer quality issues and drive corrective action as needed.

• Establish and sustain a culture of continuous improvement throughout the operation.
• Drive improvements in labor efficiency, throughput, yield, scrap, equipment effectiveness, material flow, and overall cost.
• Lead implementation of Lean manufacturing principles, standard work, problem solving, and other operational excellence practices.
• Identify opportunities for automation, technology, process redesign, and capital investment that improve operating performance.
• Ensure operational improvements are sustainable through clearly defined processes, ownership, metrics, and accountability.

• Provide leadership and direction to the engineering organization through the Director of Engineering.
• Ensure engineering resources and priorities are aligned with manufacturing and business requirements.
• Drive effective execution of manufacturing engineering, process improvement, automation, equipment, and capital initiatives.
• Strengthen collaboration among engineering, manufacturing, maintenance, quality, supply chain, and product development.
• Develop and manage the annual operating budget for the facility.
• Ensure disciplined management of labor, material, overhead, capital, and other operating expenses.
• Identify and execute opportunities to reduce total manufacturing and fulfillment costs while maintaining quality and service.
• Partner with Finance to understand operating performance, variances, risks, and opportunities.
• Develop business cases and recommendations for capital investments and major operational improvements.

• Build, lead, coach, and develop a high-performing operations leadership team.
• Establish clear expectations and…