Client Experience Specialist

At Peak Sodding, clients expect clarity, warmth, and a genuinely exceptional experience from the very first interaction. As the Client Experience Specialist, you become the welcoming and professional presence that sets that tone. You represent the calm, confident, and supportive energy that helps clients feel immediately comfortable.

Your strength is connecting with people in a natural and steady way. You communicate with warmth, you listen with intention, and you guide conversations with a clear sense of purpose. Your style is polished and hospitable, the kind of presence that helps clients feel understood and cared for without ever feeling rushed or delayed.

This role is ideal for someone who enjoys meaningful and people-centered work. You stay steady under pressure, you bring a positive and uplifting energy to each interaction, and you move clients forward with clarity while keeping the human connection at the center. You do not overspeak, and you do not hurry. You move at the pace of professionalism, thoughtful communication, and genuine service.

If you thrive in an environment where excellence means being supportive, clear, and confident in your communication, and where every client touchpoint matters, you will feel right at home here.

The Client Experience Specialist ensures every potential client receives a welcoming, personal, and confident first interaction, one that feels warm, easy, and clearly guided.

• Serve as the warm, professional first point of contact for all inbound inquiries (phone, text, email, web).
• Build immediate rapport and confidently guide clients through their next steps.
• Ask thoughtful, discovery-driven questions to understand each client’s needs and project readiness.
• Set clear expectations and prepare clients for a smooth, well-organized consultation.
• Schedule appointments efficiently in a way that respects client needs and sales team efficiency.
• Keep CRM notes accurate, simple, and consistent.
• Send confirmations, reminders, and follow-ups that create a seamless client experience.
• Support nurturing and reactivation outreach with a friendly, service-minded tone.
• Maintain excellent response times while keeping conversations personable and grounded in our core values.
• Bring positive, hospitality-driven energy to every interaction, internally and externally.

We’re looking for someone who is:

• Warm, articulate, and confident in conversation.
• Excellent at balancing friendliness with professionalism.
• Naturally quick to connect with people.
• Calm and steady, even when things get busy.
• Comfortable moving at a healthy, excellence-focused pace.
• Organized enough to keep information flowing smoothly.
• Reliable with follow-through and proactive communication.
• Motivated by teamwork, client satisfaction, and doing things the right way.
• Experience in hospitality, client service, or administrative support is a strong plus. We are not looking for industry expertise first. We care that you look at this and see how your warmth, people skills, and hospitality can directly contribute to your success in this role.

$37,440 - $50,000 yearly

Peak Sodding is the leading residential sod and artificial turf installation company committed to delivering exceptional results for clients. Our team-oriented environment supports professional growth while maintaining the highest standards in the industry. We are a rapidly growing company that has elevated the standard for what it means to be a truly exceptional landscaping company. This is reflected in our hard‑earned reputation of over 200 Google reviews from raving clients, who acknowledge the high standards we operate with.

This is an opportunity to make a real impact in a growing company.

• Radical Honesty: We communicate with transparency and integrity
• Excellence: We take pride in our work and pursue the highest standards
• Adaptability: We embrace change and think creatively
• Communicate Proactively: We anticipate needs and maintain clear channels with all stakeholders
• Happy to Serve: We demonstrate genuine care for client success and satisfaction