Retail Operations Coordinator

Company Description Bank of Holly Springs is a community-focused financial institution located in Holly Springs, MS, dedicated to providing accessible banking services and personalized support. The bank offers a range of retail banking products, including checking and savings accounts, consumer loans, and other services designed to meet the needs of individuals and local businesses. Team members benefit from a collaborative environment that values integrity, accountability, and customer-focused service.

The bank is committed to supporting professional development and encouraging employees to contribute to continuous improvement in operations and customer experience.

Company Description Bank of Holly Springs is a community-focused financial institution located in Holly Springs, MS, dedicated to providing accessible banking services and personalized support. The bank offers a range of retail banking products, including checking and savings accounts, consumer loans, and other services designed to meet the needs of individuals and local businesses. Team members benefit from a collaborative environment that values integrity, accountability, and customer-focused service.

The bank is committed to supporting professional development and encouraging employees to contribute to continuous improvement in operations and customer experience.

The Retail Operations Coordinator supports the administration and coordination of retail banking operations across branch locations, serving as a liaison between branches and centralized departments (Deposit Operations, Compliance, BSA, IT). This role focuses on coordinating operational processes, tracking compliance and exception items, maintaining documentation, and supporting communication between branches and management.

• Track and compile branch exception reports, audit findings, and outstanding action items; follow up with branches to confirm resolution.
• Maintain and update operational logs, tracking sheets, and recordkeeping systems (e.g., cash limit exceptions, training completion, policy acknowledgments).
• Assist in scheduling and coordinating branch audits, cash counts, and internal reviews.
• Support the preparation of operational reports and summaries for management and committee reporting.
• Assist branch staff with questions on operational procedures, routing more complex issues to the appropriate department.
• Assist with maintaining and organizing procedure manuals, forms, and job aids, ensuring branches have current versions.
• Help monitor branch adherence to established procedures (cash limits, batching deadlines, documentation standards) and flag recurring issues to management.
• Assist with special projects related to branch operations, efficiency initiatives, or process improvements.
• Perform reconciliations as directed by the Deposit Operations Manager.
• Assist with operational accounting duties including, but not limited to, fixed assets, prepaids, and accounts payable.

• 2–4 years of banking experience, ideally including branch operations, teller, or new accounts experience.
• Strong organizational skills and attention to detail.
• Ability to manage multiple ongoing tasks and communicate effectively across departments and branch locations.
• Proficiency with core banking systems, spreadsheets, and standard office software.
• Clear written and verbal communication skills.

• Familiarity cash handling controls, and branch audit processes.
• Experience with tracking/reporting tools or systems used for compliance or exception tracking.

• Primarily office-based; may require some periodic travel between branch locations.
• Standard business hours, with occasional flexibility needed to support branch schedules or audit timing.