Guest Services Representative Hampton Inn | Holly Springs, NC

Guest Services Representative | Full-Time | Hampton Inn | Holly Springs, NC

Join to apply for the Guest Services Representative | Full-Time | Hampton Inn | Holly Springs, NC role at OCI Hospitality.

Our hotel is proudly operated by OCI Hospitality.

The purpose of OCI Hospitality is to Enrich the Lives of Others Through Hospitality
. We believe all team members are at their best when they are friendly, flexible, hardworking, and helpful. In our hotels, every position plays an important role in enriching the lives of our team members, our guests, our owners and investors, and the communities we reside in.

Welcome to Hampton Inn Holly Springs! We are so glad you are considering us as your future workplace! At Hampton we have 124 rooms, a fitness center, meeting space, an outdoor pool, and free hot breakfast.

Hampton Inn Holly Springs
1050 S. Main St.
Holly Springs, NC 27540

Guest Service Representatives are our Directors of First Impressions. From how you answer the phone to how you greet the guest when they arrive, you set the tone for the entirety of the guest's stay. Guest Service Representatives become the go-to person for our guests—answering questions about directions to their room, dinner, attractions, car wash, extra towels, late checkout, and more.

They often juggle multiple tasks between answering phones, checking guests in/out, fulfilling guest requests, communicating with Maintenance and Housekeeping, ensuring billing and payments are correct, and actively ensuring safety and security measures are met. Guest Service Representatives must confidently and compassionately respond to guest service issues, taking ownership of the situation and ensuring guests are taken care of using the tools and training we support you with.

A positive disposition and ability to work as part of a team is fundamental. Must be able to work flexible hours, including weekends, and show commitment to dependability. You must juggle multiple tasks while retaining composure and being approachable. A genuine spark for connecting with team members and guests is paramount. An authentic interest in improving the overall experience for teammates and guests through proactive communication, innovation, and collaboration is essential.

Possess a valid driver’s license and insurance evidence. Your driving record must meet our insurance carrier guidelines.

You’ll be part of a team committed to an inclusive, employee-focused workplace invested in your development. We want you to feel engaged, empowered, and excited to grow with us. We believe our greatest and most valuable asset is our people! We provide a rewarding, fun and flexible work environment, exciting perks, and an atmosphere designed to encourage and promote career growth within the company.

If offered a position, the candidate must complete a criminal background check. All employment offers are contingent on the results of your criminal background check.

Salary: $13.50 - $16.50 per hour

Entry level

Full-time

Other

Hospitality