Senior Specialist, Logistics & Customer Service

Position: Senior Specialist, Logistics & Customer Service 2
** Position Overview*
* The Logistics and Customer Service Specialist role is responsible for coordinating and executing activities to support inbound and outbound shipping for

FDBN. This includes shipments of samples and product to support tech transfers, client programs, and commercial demand. This role provides guidance

and support for both daily operations and projects as it relates to commercial operations and client needs. The specialist supports and collaborates with

internal departments, such as Warehouse, Tech Transfer teams, Quality Control, Manufacturing, and Process Science, as needed, to build and maintain

stakeholder relations. The specialist is responsible for Trade Compliance at FDBN, including building and optimizing the process. This role corresponds

and collaborates with external clients, government agencies, and state agencies for Trade Compliance responsibilities for import/export shipments.

** Job Description*
* ** What You'll Do*
* - Builds and optimizes processes for logistics, shipments, and trade compliance, including creating and/or updating standard operating procedures,

as needed

- Manages sales orders from customers for organizing and coordinating shipments for Drug Substance, Drug Product, and Finished Goods

- Responsible for entering customer orders in ERP system and communicating closely with clients for product shipments

- Coordinates and executes shipments with Warehouse, managing all supporting activities in shipping samples on behalf of Quality Control and

Process Science teams

- Supports business needs for import and export policies, material classification, procedures, methods, audit readiness, and operating practices

- Schedules, collaborates, and delivers in a fast-paced environment while balancing priorities to meet customer needs

- Monitors and manages logistics carrier performance and relations for all sample and product shipments in and out of FDBN GMP site

- Works closely with internal stakeholders and external customers to build and maintain strong relationships within logistics, distribution, and Trade

Compliance

- Subject matter expert with shipment deviations and coordinating with stakeholders for impact assessments, risk mitigation actions, and resolutions

- Accountable for Trade Compliance activities, not limited to classification of materials (Harmonized Tariff Schedule - HTS), Incoterm support, and

working with agencies such as US Customs ensuring compliance adherence

- Supports, drives, and implements Trade Compliance activities for FDBN, working closely with FDB Sr. Trade Compliance Manager at a global level to

build and optimize a harmonize system across the network

** Knowledge & Skills*
* - Leadership and relationship-building skills

- Ability to shift multiple priorities and change directions in a fast-paced environment

- High level of customer focus/service approach and strong collaboration skills

- Effective communication and interpersonal skills, oral and written

- Ability to work independently

** Basic Requirements*
* - BA/BS degree in Supply Chain, Logistics, Supply Chain Management,

or related field with 5 years experience as logistics coordinator with

shipping samples, product, or goods

- ERP experience (SAP) for order management and outbound

shipments

** Preferred Requirements*
* - Experience with Trade Compliance laws and regulations, specifically

around Harmonized Tariff Schedule (HTS) classification and export

control

WORKING CONDITIONS &

PHYSICAL REQUIREMENTS

PHYSICAL REQUIREMENTS

PHYSICAL DEMANDS

Will work in environment which may necessitate respiratory protection X No Yes

May work in Mechanical/Production spaces that may require hearing protection and enrollment in a hearing conservation program. X No Yes

Will work in environment operating a motor vehicle or Powered Industrial Truck. No X Yes

Ability to discern audible cues. X No Yes

Ability to inspect or perform a task with 20/20 corrected vision, visual acuity, including distinguishing color. X No Yes

WORKING ENVIRONMENT

PHYSICAL DEMANDS

Ability to ascend or descend ladders, scaffolding, ramps, etc. X No Yes

Ability to stand for prolonged periods of time. No X Yes 60 minutes

Ability to sit for prolonged periods of time. No X Yes 60 minutes

Ability to conduct activities using repetitive motions that include wrists, hands and/or fingers. X No Yes

Ability to operate machinery and/or power tools. X No Yes

Ability to conduct work that includes moving objects up to X pounds. X No Yes If yes, 10 lbs. 33 lbs.

Ability to bend, push or pull, reach to…