Office Manager

Serve as the primary onsite point of contact for workplace and facility matters and maintain a professional, organized, safe, and employee-ready contact center environment.

Conduct routine site walk-throughs and coordinate timely resolution of issues involving workstations, furniture, lighting, HVAC, restrooms, break areas, meeting rooms, training spaces, common areas, signage, cleanliness, noise, and other workplace conditions.

Maintain seating plans, workspace assignments, conference and training room readiness, visitor areas, lockers, storage, and other shared spaces in coordination with Operations, Human Resources, Training, and IT.

Support new-hire waves, training classes, client visits, leadership meetings, employee events, and other site activities by coordinating room setup, seating, supplies, access, catering, signage, and related logistics.

Monitor site capacity and recurring workplace needs and recommend practical adjustments to improve space utilization, employee experience, operational readiness, and cost efficiency.

Coordinate day-to-day activities with building management, janitorial, maintenance, security, waste, food or vending, office-supply, furniture, and other facility vendors in accordance with approved contracts and service expectations.

Open and track facility service requests, follow through to completion, document recurring issues, and elevate outages, repairs, safety concerns, or vendor performance issues that may affect contact center operations.

Coordinate vendor access and onsite work, recurring inspections, preventive maintenance, minor repairs, deliveries, furniture needs, office moves, and other physical-site activities while minimizing disruption to production and training.

Maintain site emergency contacts, evacuation information, safety supplies, incident documentation, and other assigned workplace safety materials; coordinate building-directed drills and safety activities as required.

Partner with Procurement, Finance, and leadership on approved purchases, vendor invoices, site-related budgets, and cost tracking; identify opportunities to control expenses and eliminate unnecessary services or spend.

Office Administration, Access & Business Continuity

Coordinate employee and visitor badges, building access, keys, parking access, visitor registration, and related records in partnership with Human Resources, IT/Security, and building management.

Manage routine office administration, including supplies, common-area materials, mail and deliveries, conference-room coordination, catering, vendor appointments, office communications, and other site logistics.

Maintain appropriate inventory levels for general office, pantry, meeting, training, and workplace supplies and coordinate replenishment within approved budget and purchasing processes.

Act as the onsite facilities coordinator during power, HVAC, water, access-control, weather, building, or other physical-site disruptions and communicate status, operational impacts, and recovery needs to appropriate stakeholders.

Partner with Operations, IT, Security, Human Resources, and building management on business-continuity readiness, emergency response, site recovery, and physical security requirements, including visitor controls, restricted-area access, and protection of confidential information and equipment.

Key Success Indicators/Attributes

Maintains a safe, professional, organized, secure, and consistently operational workplace with minimal disruption to contact center production and training.

Demonstrates strong ownership and follow-through by identifying issues early, coordinating the right resources, communicating clearly, and driving facility and administrative requests to resolution.

Balances employee service with cost discipline and uses sound judgment when prioritizing urgent operational needs, vendor work, workplace improvements, and routine administrative requests.

Builds effective working relationships with employees, leaders, property management, vendors, Human Resources, IT, Security, Procurement, Finance, and other internal partners.

Maintains accurate site documentation, vendor contacts, emergency information, seating and access records, service requests, invoices, supply or asset logs, and other administrative records assigned to the role.

Handles confidential or sensitive information appropriately and follows established purchasing, access, safety, privacy, security, and compliance requirements.

Remains calm, responsive, organized, and…