Community Associate, Customer Service​/HelpDesk

Overview

Address
1895 Tyler Street
3rd Floor
33020 Hollywood
Florida

The world of work is changing… short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work. At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe. Join us and help us bring more freedom to people and businesses, while expanding our network.

You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center, where you will help take care of all the administrative and support needs for your customers so that your customers can focus on running their business.

You arrive before your center opens to ensure everything is ready. Customers arrive throughout the morning and you assist with requests such as WiFi changes, mail delivery, directions, and setting up meeting spaces. You connect inquiries to the appropriate services, ensure services are properly charged, and help customers with printing, invoicing, and space adjustments. You manage cancellations and alterations, and you assist with basic IT setup, invoicing, and service tickets as needed.

You take short breaks and continue to support customers as the day progresses. In the afternoon you meet with the Community Manager to plan networking events, write e-invites, and create posters for the center. You may also engage prospects about joining the IWG community and invite them to next week’s event. You finish the day by tidying the space and preparing for closure.

We’re looking for someone who can manage multiple tasks while providing customers with the best possible service. You also need to be:

• A good communicator with the ability to build strong professional relationships and empathize with people’s needs (ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast-changing situations
• Experienced and confident using MS Office and other basic IT equipment
• Legally eligible to work in the country you are applying within and at least 18 years old

On top of a competitive total compensation package, you’ll enjoy:

• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K program, with a Company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)
• A quarterly bonus plan program, plus an hourly rate of $18.02
• A bright and inspiring work environment
• Training and development opportunities aligned with a clear career path
• A professional workplace community (business casual attire required)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.