Customer Care Representative

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Osez rejoindre Edenred et préparez-vous à vous épanouir dans une entreprise internationale qui vous offrira des opportunités infinies. La méritocratie fait partie de notre ADN. Chez Edenred, nous reconnaissons, recrutons et développons tous les talents. Venez comme vous êtes, dans le respect de votre singularité et contribuer à l'aventure Edenred avec nous. Nous nous engageons à prévenir toute forme de discrimination et à proposer à tous nos candidats des opportunités égales indépendamment de leur genre et expression de genre, handicap, origine, croyance religieuse et orientation sexuelle ou tout autre critère.

The Customer Care Representative will manage general inbound customer service calls, employee cases issued through a CRM tracking tool and emails communication. The individual is comfortable communicating in all forms from in-person interactions, phone calls, and email correspondence and builds ongoing relationships with client appointed program administrators. The incumbent manages all types of customer interactions, which could include upset or confused participants or administrators, and distraught or emotional situations.

Become knowledgeable of all CSI accounts payable products and processes, Manage and provide all necessary customer services, including but not limited to product delivery, supplier enablement, supplier support, and ongoing account support, Accurately answer customer account related inquires, often requiring in-depth troubleshooting, diagnosis, or engagement of other departments, Educate customers on best practices and processes regarding accounts payable processing, Confidently lead customers through conference calls and training, Proactively manage vendor enablement campaigns and databases, Provide necessary reporting to customers timely, Become APSC (Accounts Payable Solutions Consultant) certified, Actively participate as a CSI team member by offering ideas and input to support and enhance current CSI products, processes, and programs, and work collaboratively to ensure customer success, Perform all duties within assigned timeline and effectively communicate progress of assigned tasks, Take ownership of other special projects and assignments to support the business as needed, Bring energy and a positive attitude to a ensure positive customer experience, Perform other duties as assigned.

Strong communication skills both verbal and written, Adaptive to frequent process changes, General skillset to perform/navigate on Microsoft OS; minimum of 60 WPM.

Required:

A minimum of 1 - 2 years previous customer service experience, Bachelor’s degree, ideally in business, communications, finance, or related fields. All applicants must successfully complete a background and drug test. Preferred:
Experience with Excel (Intermediate or Advanced) and Sales Force desired but not required. Financial/Banking, Technology, or Fin Tech backgrounds preferred;
Credit card processing or credit card services background also helpful. Experience in telecommunications, media, and/or hospitality a plus.

Prolonged periods of sitting at a desk and working on a computer, Must be able to lift up to 15 pounds at times, Must possess the physical and mental abilities to perform…