Customer Service Representative - Part Time

The Customer Service Representative (CSR) will be required to engage with customers through face-to-face interactions, phone, email, and other written correspondence. The CSR is involved in processing payments for all City services and maintaining utility accounts through data entry.

• Greet guests who arrive in our lobby and/or receive calls in a professional and courteous manner
• Accepts all forms and correspondence for Utility Billing Department to maintain all utility accounts (new, changes, finals, etc.)
• Sort mail received directing it to the appropriate departments.
• Process payments for all City services to include, but not limited to, deposits, utilities, recreational programs, etc.
• Process move-ins, assists in verifying new customers do not have prior outstanding delinquent bills with the City. Processes move-outs, reviews accounts for eligibility for credits, reviews consumption reports
• Assists all customers in person with questions and direct customers to the appropriate department
• Assist customers on the telephone
• Completes work orders for utilities and public works departments and contracted solid waste service provider as necessary
• Performs functions such as balancing credits, deposits, reverse charges, adjustments and miscellaneous charges to balance their drawer daily
• Scan check payments with appropriate information for bank deposit
• Scan files into electronic storage software (Laser Fiche)
• Accesses inputs and retrieves information from a computer
• Regular in-person attendance is an essential function of this position due to the need for face-to-face interaction, coordination with staff and customers, and access to onsite systems

(These essential and additional job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related marginal duties as required.)

• High school graduate or possession of an acceptable equivalency diploma
• Three (3) years of utility billing or customer service experience required
• Bilingual a plus

• Knowledge of customer service principles and effective communication practices
• Knowledge of utility billing procedures and account management concepts
• Knowledge of office practices, recordkeeping standards, and data confidentiality
• Skill in interacting courteously and professionally with a diverse customer base
• Skill in accurate cash handling, transaction balancing, and financial record accuracy
• Skill in data entry and working with electronic document and billing systems
• Ability to communicate clearly in person, over the phone, and in writing
• Ability to prioritize tasks, manage time effectively, and maintain attention to detail
• Ability to learn and adapt to specialized software and workflow processes

Position Type:
Part-Time (25-30 hours per week)

Work Schedule:

Candidates must be available to work Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. The position will work approximately 25-30 hours per week, with the specific schedule determined by departmental needs.

Any applicant selected for employment with the City of Winter Springs will be required to complete a pre-employment criminal background screening and drug test.

Depending on the plan selected, the City pays approximately 98% of employee's health insurance and contributes to a Health Savings Account.

Dependent coverage, dental, vision, and short term disability plans are available at an additional cost. Basic life and long term disability insurance is paid by the City.

Additional voluntary insurances are available such as: critical illness, accident, and hospital indemnity insurances etc. are available for an additional cost.

401A The City contributes 5% automatically. An additional of up to 2.5% will be contributed if the employee elects to contribute to their individual 457. However, employee contribution is not required. Employee is full vested after five (5) years with partial vesting in years prior.

457 Employee contributions are matched up to 2.5%

Vacation leave & sick leave accrued per pay period

Additional 40 hours of PTO allotted each fiscal year

15 paid holidays

Tuition Reimbursement

Employee Discounts through Working Advantage

Business Casual