Front Desk Receptionist

Hot Paws Pet Resort is Nassau County's locally owned and operated boarding, daycare, and grooming facility. As a Best of the Best award-winning business, we pride ourselves on exceptional animal care, customer service, and teamwork.

We're seeking a dependable, organized, and personable Front Desk Receptionist who can balance excellent customer service with the accuracy and efficiency required in a busy pet care facility.

This is a permanent position, not seasonal or summer-only employment.

• Welcome clients and coordinate pet check-ins and check-outs.
• Schedule and manage daycare, boarding, and grooming reservations.
• Answer phones, emails, and text messages professionally and efficiently.
• Maintain accurate customer records, vaccination information, and pet care instructions.
• Process payments, deposits, invoices, and other transactions accurately.
• Address customer questions and concerns while following established policies.
• Communicate important information between the Front Desk, Yard, Kennel, and Grooming departments.
• Maintain a clean, organized, and welcoming lobby.

• Must be at least 18 years old.
• Previous customer service or receptionist experience is strongly preferred.
• Experience in veterinary medicine, pet boarding, grooming, or a similar industry is a plus.
• Excellent communication, organization, and multitasking skills.
• Strong attention to detail, accountability, and professional judgment.
• Comfortable learning computer systems and working with dogs of all sizes.
• Rotating weekend and holiday availability is required.
• Must be dependable, punctual, and comfortable working in a fast-paced environment.

Full-time and part-time opportunities may be available. Positions include morning, afternoon, and evening shifts, with rotating weekend and holiday responsibilities.

Hot Paws operates 365 days a year.