VIP Guest Care & Reservations Specialist
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Customer Service/HelpDesk
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Hospitality / Hotel / Catering
Job Description & How to Apply Below
Seminole Hard Rock Hotel & Casino is seeking a Customer Care Representative to join our onsite Call Center. You will handle inbound calls, assist with reservations, and provide friendly, accurate information to VIP guests and general guests alike.
The role emphasizes courteous communication, ability to upsell where appropriate, and coordination with team leaders to resolve issues. Familiarity with reservation systems and casino hospitality is a plus; flexible scheduling is required.
This is a great opportunity to take on the VIP Guest Care & Reservations Specialist role at Seminole Hard Rock Hotel & Casino.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in FL, United States.
This opportunity is part of our work in Management & Operations, Sales.
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