IT Help Desk Instructor

Compensation: $2,000 per cohort

Anticipated Start: January 4, 2027

Company: Mission Next Technical Academy

Location: Remote

Employment Type: Part-Time | Six-Week Cohort

Compensation: $2,000 per cohort

Anticipated Start: January 4, 2027

Mission Next Technical Academy is a Florida-licensed technical school focused on practical, hands-on technology education and career readiness for adult learners and career changers.

Our six-week IT Help Desk & Career Accelerator prepares students for entry-level IT support roles through live instruction, applied technical labs, and real-world troubleshooting scenarios.

We're seeking an experienced IT professional who enjoys teaching, mentoring, and helping others develop the skills needed to succeed in technical support environments.

The IT Help Desk Instructor will deliver our established technical curriculum, facilitate live virtual instruction, guide hands‑on labs, and evaluate student progress.

The ideal candidate has practical IT support experience and can explain technical concepts clearly while helping students develop independent troubleshooting skills.

• Deliver live virtual instruction using Mission Next's existing curriculum.
• Guide students through technical labs and practical troubleshooting scenarios.
• Teach Windows endpoint support, Windows Server, Active Directory, networking fundamentals, and remote support.
• Support instruction in ticket management, documentation, security practices, and escalation procedures.
• Review assignments, grade technical labs, and provide constructive student feedback.
• Maintain student attendance, grades, and academic progress in our learning management system (LMS).
• Support students through the technical capstone and respond to academic inquiries within established institutional standards.

• Professional experience in IT Help Desk, service desk, technical support, systems administration, or a related field.
• Working knowledge of Windows operating systems, Windows Server, Active Directory, networking fundamentals, and practical troubleshooting.
• Ability to communicate technical concepts clearly to students with varying experience levels.
• Strong written communication, organization, and reliability.
• Comfortable delivering instruction remotely and working within an LMS.
• Education, certifications, and/or professional experience sufficient to meet institutional and Florida faculty qualification requirements.

• CompTIA A+ or other relevant industry certification.
• Previous teaching, training, coaching, or mentoring experience.
• Experience with Microsoft 365, Entra , ticketing platforms, and remote support tools.
• Experience supporting enterprise IT environments.

• Cohort Length: Six weeks
• Delivery: 100% remote
• Live Instruction: Approximately 7 hours per week, including one weekly instructor lab and office hour.
• Additional Responsibilities: Routine preparation, grading, student feedback, LMS monitoring, and academic documentation.
• Compensation: $2,000 flat fee per delivered cohort.
• First Cohort: January 4 – February 12, 2027, subject to enrollment and final launch confirmation.

The curriculum and instructional materials are provided by Mission Next Technical Academy.

Questions? Contact us at

Mission Next Technical Academy

• Florida CIE License #13639