Spa Assistant Manager

Overview

Join to apply for the SPA ASSISTANT MANAGER role at Seminole Hard Rock Hotel & Casino Hollywood
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Job location:

US-FL-Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. The resort features extensive accommodations, dining, gaming, meeting space and live entertainment offerings.

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit the benefits page for details.

JOB SUMMARY:

Under the direction of the Spa Manager, directs Spa team members, products and environment to ensure a positive Spa experience resulting in repeat/increased visits and increased purchase of products and services.

Essential Job Functions (may include but are not limited to):

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Role model/promote discretion and confidentiality regarding guest information and shared conversations.
• Maintain positive guest relations at all times, resolve complaints to ensure guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of retail areas.
• Maintain knowledge of property management system, inventory systems and manual procedures.
• Monitor daily operation of store to ensure store is properly staffed, stocked, and organized.
• Identify price discrepancies and take appropriate action.
• Monitor processing of damaged/transferred merchandise.
• Provide an open line of communication between store manager and staff members by showing exemplary leadership skills.
• Maintain the visual appearance of the store with creative and attractive merchandise displays.
• Monitor inventory and shrinkage control programs including cash overages and shortages.
• Development of standard operating procedures for retail store and staff.
• Oversee all aspects of training of retail sales staff.
• Work closely with Director of Spa to identify retail opportunities and vendor relations.
• Investigate and resolve guest situations to best satisfy the guest and maintain good business practices.
• Prepare and process daily reports; point out trends or other points of significance to department management.
• Order supplies, inventory, and set up retail displays that attract guest attention and result in increased sales.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations.
• Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Must maintain a clean, safe, hazard-free work environment; follow all safety guidelines and procedures.
• Assist in selecting, training, coaching, counseling, appraising and retaining direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values.
• Perform general administrative duties.
• Other duties as assigned.

Qualifications

High School Diploma or equivalent is required, along with one (1) or more years of customer service/guest relations experience or an equivalent combination of education and experience. Prior supervisory experience of at least one (1) year required, along with prior Luxury Spa Leadership experience of at least one (1) year. A four-year degree in Hospitality Management is preferred.

• Ability to deliver a service level which creates an atmosphere that makes our guest want to return, giving each guest a positive, memorable entertainment experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in effort to play a role in the achievement of organizational goals.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Familiar with a variety of the field’s…