Events Admin​/Guest Services Coordinator

• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance

Red Stone Ranch

Full-Time (Thursday through Monday)

We are seeking a highly organized, energetic, and customer service-oriented Full-Time Events Administrator & Guest Services Coordinator to support the planning, coordination, and daily administration of birthday parties, private events, seasonal festivals, and special celebrations at Red Stone Ranch. This individual will play a key role in managing event inquiries, bookings, scheduling, guest communications, and administrative details while ensuring every guest enjoys a welcoming and memorable experience.

This position is ideal for someone who thrives in a fast-paced environment, has strong organizational and communication skills, enjoys working with people, and can balance office responsibilities with hands‑on event support. We're looking for someone who takes initiative, pays attention to the details, and doesn't mind getting a little dusty while working on our beautiful ranch!

• Respond promptly and professionally to event inquiries via phone, email, and social media.
• Manage event bookings, reservations, contracts, invoices, and payment follow-ups.
• Conduct venue tours for prospective clients and provide information on available event packages.
• Assist clients with event details, including scheduling, activities, food, décor, and special requests.
• Maintain consistent communication with clients from initial inquiry through event completion.
• Provide exceptional customer service while representing Red Stone Ranch's brand and hospitality standards.

• Assist with the coordination and execution of birthday parties, private events, seasonal festivals, and special celebrations.
• Coordinate with event staff and outside vendors, including caterers, photographers, entertainers, and rental companies.
• Ensure event spaces are clean, organized, properly stocked, and prepared before guest arrival.
• Welcome guests, assist with check‑in, and provide on‑site support during events as needed.
• Address guest questions, concerns, and last‑minute requests professionally and efficiently.
• Assist with event setup, breakdown, and maintaining event spaces.

• Coordinate with ranch staff to schedule pony rides, animal encounters, and other activities included in event packages.
• Communicate event schedules and guest needs to the appropriate ranch departments.
• Help ensure guests follow ranch safety guidelines and animal interaction policies.
• Support weekly activities, educational programs, and seasonal events as needed.

• Maintain and organize event calendars, reservations, client records, and booking documentation.
• Track event payments, deposits, outstanding balances, and invoices.
• Maintain inventory of event supplies, decorations, and materials, placing orders when needed.
• Prepare event schedules, checklists, and internal communications to ensure smooth operations.
• Assist with developing and updating event packages, pricing, promotional materials, and seasonal offerings.
• Provide general administrative support to the events department and management team.

• Assist with promoting private event packages, venue rentals, and seasonal activities.
• Coordinate with the marketing team to provide event details, photos, and promotional opportunities.
• Gather guest feedback, reviews, and testimonials to help improve services.
• Help build and maintain relationships with local schools, businesses, and community organizations.
• Identify opportunities to increase event bookings, repeat…