Triage RN; Not REMOTE); HPH Hospice

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Current Affiliate state or multi-state license to practice as an RN, and has the ability to apply for/obtain multi-state RN license within 30 days of hire, if not already a holder of a multi-state license. Minimum of one (1) year nursing experience; hospice or hospital experience preferred Active BLS for healthcare professionals from the American Heart Association or Red Cross. Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system Ability to effectively communicate in English (verbal and written);

bi-lingual in Spanish preferred Excellent critical decision making and problem-solving skills Excellent clinical and assessment skills Ability to use equipment with visual and auditory mechanisms Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines Ability to effectively handle stressful situations professionally and calmly with exceptional customer service

Strong patient service skills

• Information seeking / probing skills
• Accurate knowledge transfer
• Listening, understanding, and responding

Able to navigate in a fast-paced environment utilizing interpersonal skills to maximize caller reassurance and patient visits Ability to work in a cooperative team environment Able to exhibit a sense of urgency in daily work activities Skilled in computer operations; proficiency in MS Office software applications, on-line research and proven data entry and navigation skills Available to work shifts to accommodate extended hours of operation as scheduled Ability to perform sedentary work with frequent interruptions Ability to manage the emotional stress of working with and caring for terminally ill patients and their families Ability to perform the essential functions and physical requirements lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations

Satisfactorily complete competency requirements for this position.

Triages phone calls and ensures that callers’ needs are met efficiently using excellent customer service skills. Provides and manages direct care to patients and families incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up. Responsible for the timely, courteous, and effective handling of clinical inquiries related to Chapters Health System’s services. Positively promotes and clearly explains benefits of Chapters Health System’s services.

Clients include current and prospective patients, friends, or family members, Powers of Attorney, care providers, physicians, nursing staff, nursing homes and Assisted Living Facilities (ALFs), hospital staff, and others, as appropriate. Gathers necessary information and required documentation from appropriate sources to ensure complete, current, and accurate documentation of patient information and data. Accurately enters data into information tracking systems, including entering and tracking patient referral file in electronic medical record (EMR).

Provides reassurance to patients and families. Assists in finding solutions to their questions and/or recognizes the need for an in person visit. Coordinates or completes in person visit when needed/or requested. Assists the patient and family to achieve the desired…