Desktop Support Specialist – End-User IT & Helpdesk

At Goodwill, we aim to create a positive and fulfilling work environment emphasizing training and self-empowerment. With these tools in hand, our Team Members can excel in both their jobs and futures. Our Full Time Team Members can expect a consistent forty-hour work week. Goodwill has many benefits including internal professional development opportunities, a generous Paid Time Off policy of three weeks in the first year of employment, a 24/7 Goodwill Paid phone access to a Doctor through Teladoc, and many other attractive benefits listed below.

THE POSITION:

As the Desktop Support Technician, you will:

• Delivers IS support through the management of the desktop support processes
• Provides outstanding customer service to end-users on hardware, software, and network problems, questions or issues
• Troubleshoot problems with operating systems, applications, remote access, email, and telephone and wireless issues

THE BENEFITS:

Medical, Dental, & Vision Insurance, Employer Paid Life Insurance, 401K Retirement Plan with an Employer Match, Paid Time Off, 25% Store Discount, Teladoc copays covered by Goodwill, Access to a Life Coach, Training and Development Opportunities, Education Assistance and Incentives, Comprehensive Wellness Program with Incentives

THE QUALIFICATIONS:

• Strong proficiency in database network-related fundamentals.
• 2+ years of experience in the IT field supporting 100+ users.
• 2+ years of demonstrated experience troubleshooting PC desktop issues is required.
• CompTIA A+ and CompTIA N+ are preferred.
• Strong time management and organizational skills.
• Must be willing to work occasional evenings and weekends per business needs (on-call)

THE PHYSICAL REQUIREMENTS:

• Must be able to sit, stand, bend, and reach for extended periods
• Must be able to lift, push, pull, carry, or otherwise move up to 25 pounds with no support regularly