Technical Field Support Specialist

Why choose HCSO? We have a history of stability and excellence. We continue to maintain and cultivate the highest level of standards and professionalism. We are unlike any other. Join the HCSO family!

Compensation Range

$22.84-$34.26

Starting Salary Range

Job Description Summary

Provide entry-level technical support to ensure effective use of computer systems, software, and hardware across the organization.

Job Description

Duties may vary based on assignment.

• Provide tier 1 and tier 2 support for desktop hardware and application issues.
• Install and configure computer hardware, software, systems, mobile devices, scanners, printers, surveillance cameras, and perform printer administration.
• Install, configure, test, maintain, monitor, and troubleshoot user endpoints and related hardware and software to deliver the expected service levels.
• Provide technical assistance diagnosing and resolving hardware, software, and peripheral issues following established procedures, and escalating complex problems as needed.
• Support the development and upkeep of user documentation and support materials; provide basic training to internal users.
• Perform basic network administration tasks and collaborate with network administrators to ensure efficient operation end-users computing environment.
• Ensure that physical connections (RJ-45 Ethernet jacks) and cabling between the PC and network switch are in proper working order.
• Collaborate with network administrators to ensure efficient operation of the agency’s end-user computing environment.
• Use system tools and established workflows to track tasks, manage time, and ensure timely updates on support activities.
• Collaborate with IT teams to test and support business applications by offering feedback on usability and functionality.
• Travel to remote locations to deliver, install, retrieve, or troubleshoot equipment.
• Perform other related duties as required.

• Working technical knowledge of network and desktop operating systems, including Microsoft Windows and macOS operating systems.
• Working knowledge of desktop and laptop hardware, common software applications, and network connectivity.
• Working knowledge of computer peripherals such as printers, scanners, signature pads and others.
• Working knowledge of software application installation, operation, and testing.
• Ability to operate network component analyzers, scanners, and testers.
• Ability to create and deploy application packages.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs).
• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Strong task management skills.
• Ability to coordinate among vendors and agency staff.
• Ability to develop, edit, and review technical documentation.
• Ability to assist in updating asset locations in applicable software application.
• Ability to assist in the deployment of new or upgraded equipment to end users.
• Ability to communicate technical information to non-technical users.
• Ability to effectively prioritize and execute tasks while maintaining professionalism and excellent customer service.
• Ability to analyze, diagnose, and resolve technical issues effectively.

• Work within an office environment within a law enforcement agency.
• Stand/sit at a keyboard or workstation for prolonged periods.
• May engage in light physical exertion (e.g., lifting, carrying, pushing and/or pulling of objects and materials up to 10 pounds).
• May be required to drive a Sheriff's Office-issued vehicle (e.g., car, full-size van, full-size pickup truck) to travel to remote sites.
• Work standard business hours.
• May work non-standard hours including nights, weekends, and holidays.
• In the event of an emergency or disaster, may be…