Senior Business Systems Analyst

Job Title:

Senior Business Systems Analyst

FLSA Classification:
Exempt / Non-Exempt

Revision Date: 11/06/2026

Role Type:
Remote

Mosai™ is the intelligent care coordination platform that brings together the fragmented pieces of healthcare into a clear, connected picture. Like a mosaic, our platform unites data, people, and processes so providers can make better decisions, coordinate care in real time, and deliver improved outcomes. With Mosai, home-based care organizations can thrive in value-based care while giving every patient the right care, in the right place, at the right time.

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The Senior Business Systems Analyst partners closely with Sales, Marketing, Customer Success, Finance, and HR to design, administer, and enhance core business applications that support end-to-end business operations, including Go-To-Market and Quote-to-Cash activities. This role contributes to business process design, requirements definition, and system configuration for enterprise platforms such as Salesforce, Hub Spot, and Net Suite, and plays a critical role in delivering scalable, well-integrated solutions across the application landscape.

This position serves as a trusted advisor to business leaders and subject matter experts by identifying improvement opportunities, translating business needs into effective system solutions, and ensuring day-to-day system health, usability, and adoption across supported platforms. Brings a continuous-improvement mindset to the role, using automation and AI tools to help teams work more efficiently and get the most value from their systems.

• Facilitate business process assessments and improvement initiatives across customer-facing, revenue-supporting, and finance-related functions, with a focus on efficiency, automation, scalability, and data quality
• Develop clear, high-quality business requirements, functional specifications, and support documentation that accurately capture business intent.

• Configure and maintain workflows, automation, permissions, data standards, and system integrations to support day-to-day business needs. Using Claude Co-Work, MCP’s and additional A.I. tools to perform and automate this work.

• Analyze Jira reports and dashboards that show how well the Business Systems team is meeting its support SLAs to the business.
• Support the development and maintenance of reports, dashboards, and other business data solutions that align data assets with functional business needs.
• Partner with stakeholders to define operational KPIs and reporting.

• Manage assigned projects from intake through kickoff, delivery, go-live, and post-launch adoption, owning scope, schedule, status, and stakeholder communication.
• Facilitate and participate in System Integration Testing (SIT) and User Acceptance Testing (UAT), including test case development, coordination with business users, issue triage, and validation of outcomes against business requirements.

• Salesforce CRM:
  Hands-on experience with Salesforce CRM (Sales Cloud) in an analyst, project, or power-user capacity, including a working knowledge of objects and fields, workflows and automation. Administrator experience is required. Salesforce Administrator certification desired;
  Platform Developer preferred.
• ERP:
  Experience supporting an ERP system (Net Suite, or comparable platforms such as Oracle, SAP, or Microsoft Dynamics), with an understanding of order management, billing, accounts receivable, and revenue recognition.
• Quote-to-Cash / Lead-to-Cash:
  Strong understanding of SaaS business operations and…