Senior Manager, EVS

Environmental Services Manager

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort.

Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall;

and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport.

Essential duties include, but are not limited to:

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Oversees the daily operation of the Environmental Services Department, including work assignments, staffing, productivity, and service standards.
• Leads, coaches, and develops EVS Team Members and leadership staff to ensure consistent execution of departmental standards.
• Performs detailed operational inspections to identify cleanliness, service, safety, and process improvement opportunities.
• Establishes and maintains cleaning standards, procedures, schedules, and quality-control programs for assigned areas.
• Monitors daily operations and ensures EVS services are delivered efficiently, consistently, and in accordance with established standards.
• Develops and supports the annual departmental budget and business plan. Monitors expenses, supplies, equipment, labor, and other operational costs to ensure compliance with budgetary guidelines.
• Ensures appropriate staffing levels and scheduling strategies to effectively manage labor costs while maintaining outstanding guest service.
• Interviews, hires, trains, schedules, appraises, coaches, counsels, and supervises directly assigned personnel. Oversees the same for indirect reports.
• Develops, administers, and completes action plans related to Guest Satisfaction, Team Member Satisfaction, operational performance, and financial performance.
• Serves as a key point of contact for guest feedback related to cleanliness and environmental services and ensures timely follow-up and resolution.
• Ensures compliance with administrative policies, procedures, safety rules, health regulations, and applicable sanitation standards.
• Develops Team Members' knowledge and skills through education, training, coaching, and corrective counseling.
• Selects, trains, coaches, counsels, appraises, and retains direct reports who consistently demonstrate behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication.
• Demonstrates commitment to assisting in the development of Seminole Tribe members participating in the Tribal Career Development program. When a Seminole Tribe member's assignment falls within the direct area of responsibility, serves as a mentor/career advisor and provides required progress reports and information.
• Ensures prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Maintains effective communication and collaboration with Housekeeping, Facilities, Engineering, EVS Front Office, Banquets, and other operational departments as necessary.
• Evaluates cleaning processes, equipment, chemicals, technology, and work methods to identify opportunities to improve efficiency, quality, and Team…