Front End Lead

At Brookshire Grocery Company (BGC), we’re not just about business—we’re about building a community where you can thrive. Based in Tyler, Texas, BGC is home to five unique banners—Brookshire's Grocery Company, Super 1 Foods, Spring Market, Fresh by Brookshire's, and Reasor's—operating over 215 + stores across Texas, Louisiana, Arkansas, and Oklahoma. We’re all about creating a workplace where you can thrive.

At BGC, you matter, your contributions are celebrated, and your future is unlimited. Whether you're launching your career or ready to level up, you’ll find a supportive team, endless growth opportunities, and a chance to make an impact.

• Wellness that works for you:
  Comprehensive medical, vision, dental, and prescription coverage.
• Flexibility and freedom:
  Paid time off to relax, recharge, and enjoy life.
• Ownership that empowers: 401(k) plan to help you build a solid future that the Company contributes to.
• Savings for your lifestyle:
  Exclusive employee discounts on the things you need most.
• Investing in your dreams:
  Scholarships and educational support to fuel your growth.
• Adventure awaits:
  Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun.

When you join BGC, you’re not just starting a job—you’re becoming part of something bigger. We’re here to support your goals, inspire your journey, and celebrate your wins.

Leads front-end operations while coordinating front-end personnel. Proactively responds to customer issues and complaints. Models desired behaviors of front-end partners, ensures front of store remains clean and presentable, and promotes customer service.

• Works in conjunction with upper management to train and develop partners, schedule, plan, assign, and direct work.
• Assists in training cashiers and courtesy/utility clerks on policies and procedures related to customer service, produce codes, cash handling/tender procedures, use of scanners and bagging protocol.
• Ensures Company regulations and standards for freshness, safety, refrigeration, and sanitation are met within front end of store operations.
• Provides checkout services, as well as bags and transports customer groceries as needed.
• Ensures correct checkout totals for customers by properly weighing, keying, and scanning items.
• Maintains accurate money count in register at all times.
• Monitors parking lot cleanliness and assists with customer flow on the front end.
• Monitors and manages potential front-end shrink including monitoring partner purchases and bottom of basket.
• Provides friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to customer complaints.
• Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures.

• Advanced knowledge of cash register.
• Intermediate knowledge of store operations.
• Intermediate understanding of Company checkout policies and procedures.
• Intermediate knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
• Intermediate knowledge of anti-money laundering and other government regulations relating to monetary transactions.
• Basic knowledge of on-site fuel station procedures, if applicable.
• Basic mathematical skills.
• Strong organizational and time management skills.
• Ability to effectively communicate (in written and verbal form) with customers and partners.
• Ability to remain professional and courteous with customers at all times.
• Ability to lead and motivate others.
• Ability to carry out short term strategic objectives aligned with Company initiatives.
• Must be detail oriented.
• Ability to evaluate partner performance and make…