Customer Success Manager

Customer Success Manager

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As a Customer Success Manager at Litera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. This position is based in New Jersey and candidates should reside within reasonable commuting distance as the role requires on-site presence at least three days per week.

• Consulting with new and existing customers to coordinate onboarding, discover partnership objectives, and develop a success plan to drive value.
• Review usage data, overcome challenges, and proactively work to uncover and mitigate risk.
• Discover any additional opportunities to complement the customer’s Litera workflow and solve other business problems they are facing.
• Maintain regular contact with stakeholders and key contacts, keeping up‑to‑date strategic success plans. Advocate as their voice and provide regular updates internally ensuring visibility to your customer's needs.
• Lead onboarding and a cadence of business review presentations.
• Work as part of a collaborative team, supporting each other and the needs of our customers.
• Closely aligned with all customer‑facing teams, often referred to as the account team, and share a unified goal to make success happen.
• Align internally with Sales, product and marketing to share success stories, insights and key OKRs that drive our product forward.

• Passionate about customer success and excellence.
• Highly adaptable, quick thinker, and inquisitive.
• Strong presentation, oral, and written communication skills are a must.
• Ability to listen, empathize, and understand with a professional services industry.

• The company culture:
  We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment.
• Commitment to employees:
  Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference‑makers in the legal world and amplifying their impact.
• Global, dynamic, and diverse team:
  Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem‑solve together.
• Comprehensive benefits package:
  Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work‑life balance. We invest in your well‑being and future, ensuring a rewarding career journey.
• Career growth and development:
  We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles.

Pay Transparency Notice for New Jersey Applicants:
The annual salary range for this position is $50,000 to $69,500. Actual compensation is determined by factors including education, work experience, certifications, and other relevant qualifications.

Litera offers a comprehensive benefits package including health, dental, and vision insurance, 401(k) with company contribution, incentive and recognition programs. All benefits are subject to eligibility requirements.

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.