Manager, BenTech Support & Solutioning

Role

Summary:

Our Digital team is seeking a Manager, Ben Tech Support & Solutioning, who will lead a dynamic team of API Solution Leads and Ben Tech Partner Support Leads. This leader will be responsible for shaping the strategy of partner integrations and maturing the support model for our benefits technology ecosystem. The ideal candidate has leadership experience, deep knowledge of Benefits Technology, and a commitment to continuous improvement and customer excellence.

This is an exciting time to join Guardian as we accelerate our digital capabilities across product, experience, benefits administration, and broker technology. Our goal is to cement our market leading position and innovate using technology to capitalize on new market opportunities. This is a unique opportunity to shape the future of Group Benefits and deliver meaningful change for our customers and partners.

• Manage, mentor, and develop a team of API Solution Leads and Ben Tech Partner Support Leads, fostering a culture of collaboration, learning, and high performance
• Foster a collaborative, customer‑centric, and innovative team culture
• Provide coaching and guidance to support professional growth
• Build our broader API and integration strategy, aligning business objectives and market opportunities
• Champion the API strategy across the organization, aligning business and technology objectives
• Act as a liaison between technology, business leadership, and external partners, ensuring alignment and clear communication
• Ensure timely and effective resolution of partner and client issues related to integrations, platform functionality, and technical troubleshooting
• Oversee the documentation and tracking of customer interactions, ensuring SLAs are met and recurring issues are addressed
• Escalate complex issues appropriately and drive long‑term solutions in partnership with Product and Development teams
• Mature our business model, engage with business leaders and partners to identify opportunities, resolve issues, and advance integration capabilities
• Represent the organization’s interests in industry forums and among carrier and Ben Tech partners
• Monitor adoption, consumption metrics, and user feedback to identify improvements and ensure solutions remain best in class

• Bachelor’s degree or equivalent work experience.
• 5+ years of experience in benefits technology, SaaS, or related fields, with at least 3 years in a leadership or management role
• Proven experience managing and delivering complex, multi-year programs across business and IT
• Strong technical acumen, with deep understanding of APIs, EDI workflows, and data integrations
• Excellent problem‑solving, communication, and stakeholder management skills
• Customer‑centric mindset, with a passion for delivering exceptional service
• Ability to thrive in a fast‑paced, dynamic environment and manage multiple priorities
• Experience with benefits administration, HR platforms, or payroll systems is a plus

As a Manager, Ben Tech Support & Solutioning, you will report to the Sr. Product Manager, Head of Benefits Technology Strategy.

The work arrangement for this position will be hybrid (3+ days per week in a local Guardian Office).

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The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill‑building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

As part of Guardian’s Purpose – to inspire well‑being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at  Benefits apply to full‑time…