Implementation Manager

Implementation Manager II

Central Reach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. We seek an experienced SaaS EMR Implementation Manager to lead moderately complex implementation projects, ensuring customer requirements are met and mentoring junior team members.

• Lead the end‑to‑end implementation process, including project planning, requirements gathering, system configuration, testing, training, and go‑live support.
• Develop and maintain project plans, timelines, and status reports to track progress and ensure adherence to deadlines.
• Ensure all project deliverables meet quality, industry, and regulatory standards, as well as customer expectations.
• Facilitate project meetings and oversee data management, integrations, and post‑implementation support.
• Implement integrations between our SaaS platform and other third‑party systems, where applicable.
• Lead moderately complex product configurations and customizations as part of larger projects.
• Conduct system configuration based on customer requirements, ensuring optimal setup and customization.
• Coordinate and deliver training sessions and materials, ensuring users are equipped to utilize the system effectively.
• Act as a subject matter expert on EMR software, staying current with product updates and enhancements.
• Participate in quality assurance activities and identify continuous improvements in processes, tools, and resources.
• Lead cross‑functional teams, managing dependencies and integration points for successful project outcomes.
• Mentor junior team members on best practices for configuration and customization.
• Understand and document customer business processes, providing feedback to product development teams.

• Understanding of project management principles and methodologies.
• Demonstrated ability to lead moderately complex product configurations and improve processes.
• Knowledge of SaaS products and industry‑specific applications.
• Proven experience in a similar role within a SaaS environment.
• Strong project management skills, including the ability to prioritize tasks, manage resources, and meet deadlines.
• Exceptional communication skills, with the ability to effectively convey technical information to non‑technical stakeholders.
• Demonstrated ability to build strong relationships with customers and internal teams.
• Bachelor's degree in Business, Information Technology, or a related field.
• Clinical and/or Central Reach experience highly preferred.

$65,000—$85,000 USD

Benefits include competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, paid parental leave, hybrid work schedules, and opportunities for professional development and community engagement through CR Cares™.