Onsite IT Support Specialist; Windows & Mac)

Job Title:

Junior IT Support Specialist

Location:

Holmdel, NJ

Pay Rate: $20 - $23 an hour

A highly reputable organization is seeking an entry level IT Support Specialist to join their team! This role consists of various duties and responsibilities including but not limited to providing hands-on support during a team member's medical leave. You will serve as the first point of contact for employees who need technical assistance in the office and will manage the full lifecycle of user onboarding and offboarding.

This position focuses on supporting a mixed Windows and Mac environment, handling day-to-day IT operations, and ensuring employees have the tools and access they need to work effectively.

• Serve as the first point of contact for employees seeking technical assistance in the office and provide timely, professional support.

• Handle end-to-end employee onboarding and offboarding, including creating and disabling user accounts, assigning licenses, and provisioning or recovering IT equipment.

• Set up, image, and deploy Windows and Mac computers for new hires to ensure they are fully operational on day one.

• Recycle and process returned equipment during downtime, including preparing and shipping boxes to departing employees as needed.

• Work through a queue of support requests in Jira Service Management, including updating tickets, resolving issues, and closing requests in a timely manner.

• Troubleshoot and resolve desktop, networking, and other common IT issues, escalating to the appropriate team when necessary.

• Administer user access and permissions in core tools such as Google Workspace, Microsoft 365, Slack, Active Directory, 1
  
  Password, and endpoint security platforms.

• Maintain and update IT knowledge base documentation in Confluence as processes and procedures evolve.

• Independently triage and prioritize incoming tasks and support requests to balance urgent needs with ongoing responsibilities.

• Collaborate with other IT team members to ensure consistent service delivery and adherence to internal processes.

• 1-2 years of hands‑on experience supporting a mixed Windows and Mac environment, ideally in a Tier 1 or Tier 2 help desk setting.

• Practical experience working in a Windows environment and providing help desk support.

• Strong troubleshooting and problem‑solving skills for desktop, networking, and common IT issues.

• Clear, professional communication skills with a service‑oriented approach when working with users.

• Ability to triage, prioritize, and manage your own workload independently.

• Comfort working with tools such as Google Workspace, Microsoft 365, Slack, Active Directory, 1
  
  Password, and endpoint security solutions.

• Ability to quickly learn and adapt to new tools and technologies.

• Attention to detail when creating, managing, and disabling user accounts and access.

• Scripting experience, such as Power Shell or Google Apps Manager (GAM), is a plus.

• Experience using Jira Service Management or similar ticketing systems is beneficial.

• Experience maintaining IT documentation or knowledge bases, such as in Confluence, is an advantage.

• A bachelor's degree is not required; equivalent hands‑on experience is welcome.

• Interest in developing broader IT administration skills and growing within an IT support function.

• Great benefits package

• Work life balance

• Stability and clear opportunities for growth into other areas of the dealership over time.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision…