Strategic Account Manager

As a Strategic Account Manager, you'll be responsible for maintaining best in class relationships with iCIMS most strategic clients in an assigned territory. The SAM will develop, nurture and sustain positive and productive long-term relationships to optimize client’s return on investment in iCIMS products / services and to promote renewals, expansion and customer satisfaction. The SAM will fully understand the customer’s business, people strategies and needs, both now and in the future, and will effectively partner with a Customer Success Manager and Technical Account Manager Customer.

The SAM reports to the Vice President of Strategic Sales.

ICIMS is a leading enterprise hiring platform that combines the scale and reliability of enterprise software with the transformative power of AI. Thousands of organizations across more than 200 countries and territories trust ICIMS to find and hire the people who shape their future and drive their business forward. Powered by insights from billions of hiring interactions, continuous AI innovation, and a highly extensible platform, ICIMS helps organizations turn talent acquisition into a competitive advantage.

For more than 25 years, ICIMS has delivered end-to-end hiring solutions that improve recruiting efficiency, reduce costs and create exceptional candidate experiences.

ICIMS helps solve one of the biggest challenges businesses face today: building a workforce that can adapt, scale, and perform in an increasingly competitive and unpredictable talent market. We uniquely do that by combining enterprise-grade hiring technology, AI-powered insights and automation, and connected talent experiences to help organizations improve hiring outcomes while driving measurable impact.

• Trusted advisor to large / strategic customers through the development of exceptional relationships with stakeholders and executives.
• Manages some of iCIMS largest and strategic accounts including the “parent” and “child” relationships on a global basis.
• Manages revenue performance against established customer renewal and customer growth metrics, inclusive of accurate forecasting.
• Manages the selling, renewal, and all contracting processes.
• Focuses on customer satisfaction, provides demonstrated value of iCIMS products / services, and emphasizes the client’s return on investment.
• Partners with internal cross-functional teams to understand – and strategically influence- customer goals and key performance metrics;
  Works closely with Customer Solutions Consultants.
• Conducts account reviews to focus on client’s needs to innovate in partnership.
• Creates success via innovative solutions to customer issues.
• Consistently ensures that business is always conducted with integrity and that behavior aligns with iCIMS’ values.

• 8+ years of account management or customer relationship management experience desirable
• Passionate about problem solving, relationship building and creating customer loyalty.
• Exceptional written and verbal communication and interpersonal skills. Articulates thoughts and ideas clearly, concisely, and persuasively.
• Skilled at managing relationships with senior level executives within moderately complex organizations.
• Ability to effectively overcome customer concerns and create a win-win outcome.
• Exceptional time and project management skills. Ability to manage workload while understanding return on time investment.
• Able to communicate with and influence multiple layers of organizations, including Senior Leadership. Through a constant presence, becomes aware of changes in a customer’s organization and
• Ability to travel 25-30% and work flexible hours when needed.

iCIMS is a place where everyone belongs. We celebrate diversity…