Customer Success Executive – Red Diamond Executive Headhunters LTD

Customer Success Executive – Red Diamond Executive Headhunters LTD

Customer Success Executive

COMPANY:
Red Diamond

Position:
Customer Success Executive

Location:

Huddersfield, West Yorkshire

Reports to:

Delivery Director

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Company overview

Since 2011, Red Diamond Executive Headhunters has grown into one of the UK’s most respected and trusted names in senior-level and executive recruitment. For more than 15 years, we’ve helped organisations across the UK and around the world hire exceptional leaders who drive growth, transform performance and strengthen long-term success.

Our approach combines global reach, deep sector expertise and a highly personal search process, giving businesses complete confidence that their most critical appointments are in expert hands.

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Role summary

We are seeking a confident and people-focused Customer Success Executive to join our growing recruitment business. This role is central to our candidate and client experience and will suit someone from a strong service industry background who thrives on the telephone and excels at building relationships through conversation.

You will be responsible for sourcing, screening, and engaging potential candidates, while also maintaining professional interactions with clients. This is a fantastic opportunity for someone looking to build a long-term career within recruitment, with a clear progression path within the business.

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Roles and responsibilities

• Proactively source candidates through cold calling, databases, referrals, and networking.
• Conduct telephone/video screenings and candidate qualification calls.
• Build strong relationships with candidates, guiding them through the recruitment process.
• Maintain regular communication with clients, ensuring a high level of service and professionalism.
• Accurately record candidate and client information in internal systems.
• Manage candidate pipelines and follow up consistently.
• Always represent the business positively through excellent customer service.
• Support senior team members with recruitment and client service activities as required.
• Arrange internal and external candidate interviews.

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Experience & Education

• Proven background in the service industry (e.g. hospitality, travel, call centre, sales, or customer-facing roles).
• Extensive cold calling and telephone-based experience is essential.
• Confident, articulate communicator with a professional telephone manner.
• Strong relationship-building and listening skills.
• Highly organised with attention to detail.
• Resilient, proactive, and comfortable working to targets.
• A degree is preferred but not essential for the right candidate

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• Resilient
  – Not easily offended. Happy in an environment where change happens daily.
• Customer service
  – Red hot customer service skills: loves to chat but also listen, good at recording information, strategic questioning – not winging it! Wants to over service, gets frustrated by people who don’t pull their weight. High levels of personal standards and integrity.
• Drives the business forward
  – referrals / upselling / lead gathers/ curious
• Attention to detail
  – can record information, strong documentation, reporting skills & well spoken.
• AI
  – embraces the changes – this will be pivotal to the future success of our company.

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What we can offer

• A clear career path and progression opportunities within the business
• Ongoing training and development in recruitment and client management
• Supportive and collaborative working environment
• Competitive salary with performance-related incentives
• The opportunity to grow with a dynamic and expanding recruitment company
• Flexible working hours – would consider part time arrangements for the right person