Customer Liaison Manager

Customer Liaison Manager

9am - 5pm Monday to Friday
Holsworthy
Permanent £27,000 - £33,000 DOE

We're looking for an organised, proactive and customer-focused professional to join our commercial team as a Customer Liaison Manager.

This is a newly created position offering the opportunity to shape the customer experience from the moment an order is placed through to delivery, installation and ongoing support. You'll become the central point of contact for customers, working closely with colleagues across sales, operations, production and finance to ensure every project runs smoothly.

If you enjoy building relationships, coordinating multiple projects and providing outstanding customer service, we'd love to hear from you.

About the Role
As Customer Liaison Manager, you'll take ownership of the customer journey once an order has been confirmed. You'll ensure customers receive regular communication, coordinate internal teams, manage project administration and help deliver a seamless experience.
Alongside customer relationship management, you'll also support sales and marketing activities, helping maintain customer records, coordinate exhibitions and events, and contribute to ongoing customer engagement initiatives.
This is a varied role with significant opportunity to develop as the business continues to grow.

Key Responsibilities

• Customer Relationship Management
• Act as the primary point of contact for customers after an order is placed
• Build long-term relationships that encourage customer satisfaction and repeat business
• Keep customers informed throughout production, delivery and installation
• Resolve queries promptly and professionally
• Gather customer feedback, testimonials and case studies
• Project Coordination
• Coordinate customer orders across internal departments
• Schedule customer activities including demonstrations, visits and deliveries
• Monitor project progress and communicate updates
• Help ensure projects are delivered on time and to a high standard
• Support installation, commissioning and follow-up activities
• Support the sales team with quotations, proposals and customer administration
• Maintain accurate customer records within the CRM system
• Coordinate product trials and demonstration activities
• Assist with international customer communications and logistics
• Support exhibitions, trade shows and customer events
• Coordinate promotional materials and event logistics
• Assist with social media content and customer communications
• Help generate customer success stories and marketing content
• Administration & Logistics
• Coordinate shipping and delivery documentation
• Work with internal teams and external suppliers to ensure efficient order fulfilment
• Track deliveries and maintain accurate records
• Produce customer and project status updates

About You
You'll be an excellent communicator who enjoys working with people and keeping projects organised. You'll also bring:

• Previous experience in customer service, customer success, account management or sales support
• Excellent organisational and multitasking skills
• Strong attention to detail
• Confidence managing multiple priorities
• A proactive approach to solving problems
• Excellent written and verbal communication skills
• Experience using CRM systems (desirable)
• Experience coordinating projects or customer orders (desirable)

What You'll Enjoy

• A varied role where no two days are the same
• The opportunity to shape a newly created position
• Working closely with customers and multiple business functions
• A collaborative and supportive team environment
• Opportunities to develop your skills as the business grows

We welcome applications from candidates with experience in:

• Customer Success
• Customer Relationship Management
• Account Management
• Project Coordination
• Sales Support
• Commercial Administration
• Operations Coordination
• Client Services
• Order Fulfilment
• Manufacturing Customer Service

This vacancy is being advertised by Cooper Golding who are acting on behalf of our client as an employment business.