Assistant Client Services Administrator

We are looking for an Assistant Client Services Manager to join one of our industry teams and manage a key client while line‑managing a small team.

The role involves:

• Managing a small team to successfully carry out the mystery shopping programmes.
• Liaising with the clients on the progress of their programmes.
• Day to day management of programme delivery.
• Assisting with the design of the mystery shopping programmes to ensure a successful programme.
• Coaching the team to help them with their own work/personal progression.
• Overseeing the operations of a team of Mystery Shoppers across the UK to fulfil project requirements.

• Strong project management skills with a background in managing people.
• Strong organisational skills and an ability to manage your own workload within set time frames.
• Good attention to detail and be able to demonstrate good levels of spelling and grammar.
• Strong IT skills including Word and Excel.

• Internal and external training opportunities.
• Progression opportunities if desired.
• Regular paid team events.
• Access to a life coach.
• Gym membership at a local gym.

• Office hours are 9‑5 Monday to Friday (later/earlier starts/finishes are always considered).
• Salary £26,734.50 pa.
• 28 days’ holiday including 8 bank holidays plus 5 days extra paid leave (pro rata for part‑time staff).
• Contractual sick pay included.
• 6‑month probationary period.
• Subject to satisfactory DBS and /credit check.

Email your CV to Beth at