Receptionist, Customer Service​/HelpDesk

Location: Great Lakes Christian Homes | Greencroft Communities
Pay: $13.88–$17.73 per hour
Schedule: Monday–Thursday, 8:00 a.m.–4:30 p.m. & Friday, 7:30 a.m.–4:00 p.m.

Are you a friendly, organized person who enjoys helping others? Join the team at Great Lakes Christian Homes, where you'll be the welcoming face of our community for residents, families, visitors, and team members.

This position is perfect for someone who enjoys customer service, working in a collaborative environment, and making a positive first impression every day.

At Greencroft Communities, we are guided by our CROFT Values:

• Creativity – Finding innovative ways to serve others.
• Respect – Treating every person with dignity and compassion.
• Openness – Communicating honestly and embracing new ideas.
• Fairness – Acting with integrity and consistency.
• Teamwork – Working together to provide exceptional service.

If these values describe you, we'd love to meet you!

As our receptionist, you'll help ensure our campus runs smoothly while creating a warm and welcoming experience for everyone who visits or calls.

Responsibilities include:

• Greet and welcome residents, families, guests, and vendors.
• Answer and direct incoming phone calls professionally.
• Provide excellent customer service and assist visitors with questions or directions.
• Perform general clerical and administrative support duties.
• Prepare mailings and assist with office projects as assigned.
• Maintain a clean, organized, and professional reception area.
• Communicate effectively with residents, families, and fellow team members.
• Protect resident privacy and maintain confidentiality.
• Support a positive, team-oriented work environment.

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Basic computer proficiency.
• Ability to multitask, stay organized, and pay close attention to detail.
• Professional, dependable, and able to remain calm in a busy environment.

• Experience working with older adults.
• Previous receptionist, administrative, or customer service experience.

• Ability to sit, stand, walk, and use a computer throughout the shift.
• Ability to occasionally lift up to 25 pounds.
• Frequent use of hands for typing, filing, and answering phones.
• Medical, Dental, and Vision Insurance
• Voluntary Life Insurance
• 403(b) Retirement Plan with Employer Match
• Paid Time Off (PTO)

At Great Lakes Christian Homes, you'll become part of a mission-driven team dedicated to enriching the lives of older adults. We value every team member and believe that creating a welcoming environment starts with the people who greet our residents and visitors each day.

We'd love the opportunity to meet you, share more about the position, and learn about you!

If you're dependable, friendly, and enjoy helping others, we'd love to have you join our team.